Account Manager

PharmcareUSA•North Little Rock, AR

About The Position

PharmcareUSA is seeking an Account Manager for its national, privately owned closed-door long-term care pharmacy business. The role combines facility relationship management and regular travel with pharmacy operations support. The Account Manager visits facilities, serves as their point of contact for issues, communicates updates to the pharmacy team, and supports consulting staff. The position also assists with prescription processing, medication preparation and delivery, inventory, returns, and emergency-kit management. The position requires full-time hours across all shifts, including nights, weekends, and holidays. The candidate must provide their own vehicle and be willing to travel regularly to facilities. Mileage reimbursement is available. The employer describes itself as growing and committed to caring for its staff and customers.

Requirements

Experience in long-term care pharmacy, assisted living, and hospice is preferred.
Skills in critical evaluation, problem solving, relationship management, ethical practice, and consultation.
Computer proficiency and technical aptitude, including the ability to use Microsoft products such as PPT.
Excellent communication and organization skills.
Must travel to and from other facilities as job duties demand and provide a personal vehicle.
Must be able to routinely use standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
Must be able to constantly operate a computer and other office equipment such as calculators, copy machines, and printers, up to 100% of the time.
Must regularly talk and hear to communicate effectively over the phone and in person.
Must be able to see 100% of the time to recognize medications, detect inaccuracies, and observe the work of others.
Must be able to stand, walk, bend, kneel, reach, and stoop.
Must be able to lift and/or transport materials weighing up to 25 pounds, up to 10% of the time.
Must be able to tolerate a normal office environment and exposure to various medications.

Nice To Haves

Experience in long-term care pharmacy, assisted living, and hospice.

Responsibilities

Visit multiple facilities each month to ensure each facility is visited once per quarter.
Attend or conduct in-services on LinkRx and StatSafe as needed.
Perform StatSafe audits.
Perform Cycle Exchanges.
Attend quarterly Performance Improvement Meetings; attendance is mandatory.
Conduct satisfaction surveys and help with grievance logs.
Serve as the point person for facilities to contact about issues, problems, or complaints.
Communicate facility changes and updates to the pharmacy team.
Support the Consulting team as needed.
Comply with corporate initiatives and use provided tools and resources as appropriate.
Assist the Pharmacist with prescription input when appropriate, filling, and dispensing.
Fill prescriptions in accordance with rules and regulations of regulatory entities.
Answer telephone calls, assist callers when appropriate, or enlist the Pharmacist when appropriate; respond to customer needs in a timely manner.
Prepare medications for delivery to facilities according to the delivery schedule.
Assist with ordering medications from the wholesaler and with inventory management.
Assist with medication returns and E-Kit management.
Perform other duties as assigned.