Account Manager
About The Position
MOO is seeking an exemplary B2B Account Manager for its East Providence location. This role is crucial for onboarding and inspiring new business clients, contributing to the growth of MOO's business services in North America. The Account Manager will be the primary contact for MOO for Business clients, understanding their needs, acting as an internal advocate, and ensuring an exceptional customer experience. The role involves proactively influencing activity and growth within their assigned book of business, with a strong focus on customer retention. The ideal candidate will be committed to providing outstanding service, possess sales acumen for account growth through proactive outreach, and be a driven, team-oriented individual ready to make an impact.
Requirements
- Not afraid of picking up the phone and making purposeful connections with your clients daily
- Goal-oriented, and like to chase an ambitious target
- Learn new tech platforms quickly, and thrive in a hybrid work environment
- Enjoy research and planning to develop strong long term relationships with clients
- Coachable and enjoy learning new skills and strategies
- Professional, friendly, and helpful on the phone and in writing
- Enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions
- Organized and disciplined in your day to day processes
- OK with ambiguity and have a growth mindset
- An interest or background in design and print
- Enjoy a challenge and aren't afraid to try something new
- Thrive in a team setting and working closely with your peers towards personal and professional growth
Nice To Haves
- Previous phone or in person sales experience, specifically in account growth and retention
- Basic knowledge of design/print
- Experience with Salesforce, Salesloft, and Adobe Workfront or other ticketing systems
- Bi-lingual capabilities
Responsibilities
- Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue
- Serve as first point of contact for your accounts predominantly over the phone and via e-mail
- Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills
- Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
- Maintain clear and accurate records of customer interactions and notes within our CRM systems
- Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business
- Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
- Achieve monthly revenue and retention targets
- Meet and exceed daily outbound activity requirements
- Engage in weekly coaching sessions and 1:1s with your manager
- Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions
Benefits
- 34 days of combined vacation and holidays
- Comprehensive medical, dental, and vision coverage
- Life and AD&D insurance
- 401(k) with company match and no vesting schedule
- Dog-friendly and casual office environment
- Free lunches every other week
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
