Account Manager

AXXESS INTERNATIONAL INC • Quebec, QC

2d • Onsite

About The Position

As a customs broker and international freight forwarder, Axxess is a family-owned business that has been supporting importing and exporting companies since 1998. Our team members make a real difference through the personalized service they provide to our clients. They are skilled, respectful, caring, and enjoy taking on new challenges! At Axxess, we are committed to supporting our experts throughout their careers. We provide you with the tools you need to thrive, develop your full potential, and make a meaningful contribution to the team’s success. We are looking for our next Account Executive to join our Business Development team at our Québec City office!

Requirements

• Relevant experience in B2B sales, business development, or account management.
• Comfortable communicating in both French and English with clients, prospects, and colleagues across Canada and the United States.
• Knowledge of customs brokerage, transportation, logistics, or international trade.
• Strong customer-service approach, excellent listening skills, and the ability to build long-term relationships based on trust.
• Autonomous, proactive, and able to make sound decisions in a dynamic environment.
• Demonstrate good judgment, resilience, and perseverance in achieving your objectives.
• Comfortable using computer tools, including Microsoft Office, Outlook, Excel, and a CRM.
• Strong analytical, problem-solving, and priority-management skills.
• Hold a valid Class 5 driver’s license.

Nice To Haves

• A bachelor’s degree in sales, administration, international trade, or any other related field.
• A CIFFA, CSCB, IATA, or other relevant certification in the transportation and customs field.

Responsibilities

• Develop new business opportunities for our Québec market and surrounding regions through prospecting, networking, and representation activities, both in person and virtually.
• Analyze the needs of current and potential clients in order to propose tailored solutions in Canadian and U.S. customs brokerage, customs consulting, courier services, and North American and international transportation, including ocean and air freight.
• Build, maintain, and develop strong relationships with existing clients and prospects, while identifying opportunities for additional sales.
• Prepare pricing, write business proposals, and present clear, professional, and compelling quotes.
• Work closely with the customs operations, transportation, and other internal teams to ensure an effective response to client needs and requirements.
• Manage existing accounts effectively, monitor client performance, document activities and opportunities in the CRM, and prepare weekly sales activity reports

Benefits

• Group insurance
• Group RRSP with employer contribution
• 7 personal days in addition to annual vacation
• Training paid for by Axxess
• A stimulating and collaborative work environment (teambuilding activities, happy hours, etc.)
• Access to the Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level