Account Manager (Freight Brokerage Experience Required)

Gateway Logistics, Inc.•Cincinnati, OH

1d•$55,000 - $150,000•Onsite

About The Position

Join Gateway Logistics, Inc., an expanding Logistics Firm, 5X Cincinnati Best Places to Work Nominee, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise. We are looking for an Account Manager who is responsible for growing and retaining their book of business of shipper accounts by delivering reliable, cost-effective freight solutions. This role acts as the primary point of contact between the customer and internal operations, ensuring service commitments are met, opportunities for growth are identified, and long-term relationships are built on trust and consistent execution.

Requirements

2+ years of experience in Freight Brokerage or Transportation Account Management
Problem-solving mindset with a bias toward fast, clear communication during service disruptions
Excellent communication and negotiation skills; comfortable managing multiple accounts and priorities simultaneously

Responsibilities

Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service
Build and maintain strong relationships with key decision-makers at customer accounts (logistics managers, procurement, operations leads)
Understand customer’s needs and provide customized solutions
Coordinate with carrier sourcing/operations teams to secure capacity and ensure on-time pickup and deliver
Execute Customer Service standards and Carrier Process per company policy (i.e., customer communication, check calls, load coverage, etc.) either directly or with the assistance of an Operations Specialist(s).