Account Manager

IDX•Phoenix, AZ

7d•Hybrid

About The Position

We're looking for an experienced Account Manager to serve as a pivotal liaison between our amazing clients and internal teams. This role demands a deep understanding of our clients' business objectives, the ability to craft tailored digital strategies, and the expertise to lead transformative conversations with confidence.

Requirements

Previous experience in Account Management or Client Services, within a digital agency or marketing firm.
Previous experience managing high-value client accounts with complex digital project requirements.
Demonstrated commitment to client success and a track record of exceeding expectations.
Comprehensive knowledge of performance marketing, including but not limited to paid media, search, and content strategies.
Proven ability to manage multiple complex digital projects with a keen attention to detail.
Exceptional communication skills, both written and verbal.
Proficiency in Microsoft Office Suite with a particular emphasis on crafting detailed presentations.

Nice To Haves

Prior experience or familiarity with performance marketing services is highly desirable.

Responsibilities

Serve as the primary contact for key client accounts, ensuring they receive unparalleled service and strategic insights.
Set the standard for unprecedented client service, ensuring that our teams, the work presented, and our overall presence are consistently elevated to the highest standards.
Engage in detailed digital dialogues, focusing on aligning our services with client business goals throughout the customer journey.
Collaborate effectively with internal teams to ensure the delivery of comprehensive digital communication solutions.
Lead client discussions with authority, ensuring their strategic growth needs are consistently addressed.
Develop and maintain robust relationships with clients and internal teams.
Prepare and present compelling digital presentations, proposals, and reports that align with client objectives.
Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
Oversee client billing processes and liaise with the finance department for accurate monthly reporting.
Proactively identify and advise clients on strategy and growth opportunities within our suite of digital marketing and performance services.

Benefits

20 days PTO, plus 10 public holidays and 2 floating days
Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
Dog friendly office, plus competitive rates on pet insurance for your furry friends
An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day
Mental Health support including company Employee Assistance Program
Flexible parental leave
Paid community volunteer days (incl. school plays and trips)
Variety of competitive insurance policies incl. short/long term disability and legal
401k retirement plan with company match
Employee perk program giving access to a wide variety of online discount
Generous employee referral scheme, rewarding you for helping us build great teams
Culture Committee focused on regular social, educational and community based activities