Account Manager (West Coast Support Hours)

Standard Textile•Cincinnati, OH

3d•Hybrid

About The Position

The Account Manager applies foundational knowledge of account management practices to build and sustain strong customer relationships within assigned portfolio. This role owns its outcomes through disciplined execution of account plans, cross-functional coordination, and data-informed customer support. The Account Manager is the primary point of contact for assigned customers and works within established processes and with guidance from senior team members to deliver solutions that drive client satisfaction and business growth.

Requirements

Previous experience in account management, project management, sales, or related field required
Applies conceptual knowledge of account management principles, customer relationship strategies, and sales processes to guide day-to-day work
Excellent written and verbal communication skills; able to exchange information clearly and check for understanding across a variety of audiences
Strong organizational and project management abilities; capable of managing multiple accounts and priorities simultaneously within established procedures
Analytical mindset with ability to interpret account performance data and translate findings into actionable recommendations
Proficiency in Salesforce and Microsoft Office
Able to work independently on consistent, procedurally guided tasks while receiving direction and guidance from senior team members
Customer-focused, proactive, adaptable, and detail-oriented; approaches challenges with curiosity and solutions-oriented mindset

Nice To Haves

bachelor’s degree is preferred

Responsibilities

Develop working understanding of division growth strategies and apply that knowledge to prioritize account activity and identify opportunities within assigned portfolio.
Build and maintain strong, long-lasting customer relationships through consistent communication, proactive outreach, and delivery of exceptional service.
Serve as primary point of contact for assigned customers, owning day-to-day relationships and ensuring timely, professional responses to inquiries and needs.
Develop and maintain account plans that identify customer goals, opportunities for growth, and potential risks; update regularly to reflect changes in account status.
Identify upsell and cross-sell opportunities within existing accounts and communicate findings to Account Executives to advance revenue growth.
Collaborate with internal cross-functional teams to coordinate timely, successful delivery of solutions aligned to customers’ needs and objectives.
Partner with inventory management team to contribute to and maintain accurate sales forecasts for assigned accounts.
Oversee accuracy of records in Salesforce; leverage the platform to manage and track account activity and support pipeline visibility.
Manage the end-to-end order process for assigned accounts using Esker, ensuring accuracy, timeliness, and alignment with customer purchase order requirements.
Support accurate and timely management of the sales forecast by contributing to opportunity management within assigned accounts as needed.
Monitor account performance, prepare regular reports, and deliver data-driven insights to customers and internal stakeholders.
Develop detailed knowledge of pricing strategy and customer purchase order requirements to ensure accurate account management.
Address concerns and resolve issues promptly, escalating as appropriate, to maintain high levels of customer satisfaction.
Represent Standard Textile at customer meetings, trade shows, and industry events as needed.
Direct Customer Experience team on routine customer fulfillment tasks, maintaining focus on high-impact account management activities.