Account Manager

ExtensisHR•Los Angeles, CA

About The Position

ExtensisHR is seeking an Account Manager to serve as a strategic relationship builder and client advocate. The role focuses on delivering exceptional client service, understanding client HR and business operations, aligning internal resources with client needs, and supporting client satisfaction and retention. The Account Manager works with clients and internal teams across HR, payroll, benefits, compliance, sales, and implementation to deliver ExtensisHR’s PEO services. The role includes using AI tools ethically and effectively to improve productivity, decision-making, and performance, and maintaining awareness of relevant emerging AI applications.

Requirements

1–3 years of experience in client services, account support, or administrative roles.
Strong organizational and time-management skills and the ability to manage multiple priorities.
Excellent written and verbal communication skills in formal and informal business settings.
Collaborative mindset and willingness to learn from senior team members.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
Strong attention to accuracy and detail.
Effective analytical and critical-thinking skills.
Team-oriented, results-focused approach and strong work ethic.
Ability to be agile and flexible with assignments.
High ethical standards.
Ability to sit or stand for extended periods while performing desk-related tasks.
Ability to use a computer, keyboard, and mouse for prolonged periods, including repetitive motion.
Ability to lift and carry office supplies or equipment weighing up to 20 pounds.
Ability to occasionally bend, reach, and twist to retrieve files or supplies.
Ability to walk throughout the office, including between departments or meeting rooms.
Ability to communicate effectively in person and through phone or video conferencing.
Ability to focus and maintain attention for extended periods.

Nice To Haves

Experience supporting employee benefits or benefits-related programs is strongly preferred.
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Serve as the primary point of contact for assigned clients and build trusted relationships with business leaders and decision-makers.
Partner with internal teams, including HR Business Partners, Payroll Specialists, Benefits Advisors, and Compliance, to ensure seamless service delivery.
Understand clients’ business objectives and align PEO services with their growth and employee needs.
Conduct regular business reviews to assess satisfaction, identify opportunities, and provide insights on HR and workforce trends.
Proactively identify and resolve client concerns and challenges in a timely and effective manner.
Support client renewals and retention strategies by demonstrating the value of the partnership and services.
Collaborate with Sales and Implementation teams to support smooth transitions for new clients.
Maintain accurate client records, communications, and service requests in internal systems.
Monitor client satisfaction and advocate for service enhancements or escalations when needed.
Deliver benefit presentations and client-facing materials clearly and professionally.
Monitor account performance using dashboards, KPIs, and reporting tools.
Stay informed about ExtensisHR service offerings to identify ways to enhance client support.
Use AI tools ethically and effectively, stay aware of relevant emerging AI applications, and continuously develop AI proficiency.
Occasionally travel as required.

Benefits

Competitive compensation and performance-based incentives.
Progressive paid-time-off program, including volunteer and life event leave.
Group medical, dental, vision, and life insurance from day one.
401(k) with company match.
Voluntary benefits, including 529 College Savings, home and auto insurance, and pet care.
Student loan assistance program.
Onsite wellness rooms and access to the Headspace meditation app at no cost.
Professional development and career advancement programs.
Employee referral program.
Retail and entertainment discounts.
Social and community outreach committee for inclusive culture and networking.
Complimentary coffee and snacks when in the office.