Account Manager

Senior plc•Walpole, MA

17h•$85,000 - $100,000

About The Position

Senior Metal Bellows is seeking a relationship-driven Account Manager to own key customer relationships and drive revenue growth in a technical manufacturing environment. The Account Manager serves as the primary contact for assigned customers, ensuring their technical and commercial needs are met, identifying opportunities to add value, and coordinating with Engineering, Operations, Quality, Leadership, Business Development, and Customer Service. The role guides customer accounts and custom-engineered solutions from initial inquiry through quotation, production, and final delivery. Travel to customer facilities is required as needed. The position requires compliance with applicable export-control regulations; facility access is restricted under ITAR and/or EAR rules to eligible U.S. persons and properly licensed foreign persons.

Requirements

Bachelor's degree in Engineering, Marketing, Business, or a related field.
At least 3 years of hands-on experience in a similar role.
Computer skills with Microsoft Office Suite.
Strong analytical and organizational abilities, with attention to detail.
Strong verbal and written communication skills, including the ability to explain complex ideas clearly.
Ability to work with people at all levels, from individual contributors to C-suite executives, as well as external partners.

Responsibilities

Serve as the primary point of contact for assigned accounts and manage customer-related activities to meet monthly, quarterly, and yearly forecasts.
Maintain accurate business forecasts for repeat business and new development programs.
Monitor industry trends, market developments, customer needs, and competitor activity to identify opportunities.
Partner with the Business Development Team to identify and capture new business with existing and new customers across markets and applications.
Collaborate across functions to prepare timely, accurate quotations and proposals reflecting customer requirements and company capabilities.
Develop detailed pricing proposals and work with Engineering, Business Development, and Sales Leadership to finalize pricing and terms aligned with company objectives.
Coordinate with Engineering to guide new-product opportunities from inquiry through production and on-time delivery for assigned accounts.
Manage quote and order activities, negotiate pricing and terms for existing business as needed, and ensure orders are booked according to quoted terms and conditions of sale.
Work with the Contracts Specialist to track contract validity and engage internal and external stakeholders to support timely negotiations, annual escalations, pricing reviews, and multi-year agreements.
Partner with Customer Service to support customer requirements, manage information flow and documentation, and communicate customer needs to relevant business functions.
Coordinate Contract Review (CR) and Customer Documentation Revision Review (CDRR) processes.
Ensure compliance with export licensing requirements and EAR/ITAR regulations.
Travel to customer facilities as needed to strengthen relationships, explore business opportunities, and review existing business.