Account Manager

Alertus Technologies•Baltimore, MD

About The Position

Account Managers work directly with customers to ensure ongoing satisfaction with Alertus solutions and services. The role focuses on driving customer engagement and ensuring customers are prepared to use Alertus solutions during a crisis. Account Managers build relationships that support retention and identify opportunities to expand customers’ unified notification solutions with additional automated crisis-response tools. The ideal candidate has strong communication and organizational skills, understands the technical capabilities of Alertus products, and is motivated to learn about customer needs. Candidates must live in the Baltimore, Maryland area or within driving distance of company headquarters. Travel to the Baltimore headquarters is required for onboarding, training, and other in-person team or company activities.

Requirements

Ability to travel at least 50% of the time.
Strong interpersonal, written, and oral communication skills.
Self-motivated and able to work under minimal direction.
Ability to drive projects to completion in challenging circumstances.
Ability to facilitate discussions and identify and implement alternatives.
Experience using customer relationship management (CRM) tools such as Salesforce.
Ability to collaborate with other departments.
Experience creating client-targeted collateral and presentations.
Experience developing and providing client training programs.
2–5 years of work experience in a fast-paced, sales-driven company; software or hardware market experience is preferred.
Must be located in the Baltimore, Maryland area or within driving distance of company headquarters.

Nice To Haves

Bachelor’s degree preferred, or equivalent work experience.
Experience in a software or hardware market.

Responsibilities

Establish, manage, and nurture customer relationships and experiences in assigned top commercial accounts to ensure customer satisfaction.
Proactively develop customer relationships and maintain active points of contact for continuity, training, and testing so customers are prepared to activate their solutions when necessary.
Travel to customer sites to provide a personal, in-person customer experience.
Manage or support the renewal process across assigned top corporate accounts and help grow annual recurring revenue.
Educate clients on new features, help extend their use of Alertus solutions, refresh training, and train new staff.
Gather customer feedback about features, capabilities, and satisfaction through surveys, interviews, and focus groups.
Coordinate with implementation, technical support, sales, marketing, finance, and product development teams to address customer needs.
Capture and communicate customer product requests to internal technical teams.
Lead projects to develop new features and coordinate their release and client training.
Cultivate and close new business opportunities through product and site expansions and referrals.