Account Manager

NTT DATA Services•Tallahassee, FL

21d•Remote

About The Position

NTT DATA is seeking a dedicated Account Manager to serve as the primary liaison a large State & Local customer. This key staff position requires full-time commitment and senior-level engagement to ensure seamless coordination, issue resolution, and strategic communication across all contract activities.

Requirements

Minimum 5 years of experience managing government accounts or in a government sales role.
Minimum 5 years of experience in leading day-to-day activities and project delivery
Minimum 5 years of experience in the telecommunications industry.
Strong verbal and written communication skills, with the ability to engage effectively across all organizational levels.

Nice To Haves

Experience managing complex government contracts and service delivery.
Demonstrated ability to lead cross-functional teams and drive consensus.
Strong problem-solving and conflict-resolution capabilities.
Proven knowledge of government business practices, including those specific to the State of Florida and its authorized users.
Familiarity with State of Florida program goals, operational standards, and reporting requirements.

Responsibilities

Serve as the senior manager and primary point of contact for all contract-related services and communications with the customer.
Lead day-to-day coordination and resolution of contract activities, ensuring timely and effective delivery.
Represent customer concerns to NTT DATA’s executive and operational leadership.
Participate in all contract-related workgroups initiated by the customer or NTT DATA.
Maintain 24/7/365 availability, including designated backup coverage, to support contract operations.