Account Manager

Anatta Design•Charleston, SC

11d•Remote

About The Position

We are seeking a strategic, client-obsessed Customer Success Account Manager to join our growing team. This is not a passive relationship maintenance role — it is a high-impact position at the intersection of operations, sales, and client strategy. You will be the client champion: the person who ensures every engagement delivers measurable value, earns long-term trust, and opens the door to expanded partnership. You thrive in both the day-to-day details of delivery health and the big-picture conversations about business goals. You know how to turn strong execution into expanded engagements, and you understand that growing a customer base requires equal parts operational discipline and commercial instinct. You have a proven track record of retaining and growing enterprise accounts — and you bring that track record to every client you own.

Requirements

5–8+ years of experience in Account Management, Customer Success, Client Services, or related roles, with a strong track record of retaining and growing enterprise or mid-market accounts.
Demonstrated experience managing client relationships with annual value of $1M+ — you know how to turn strong delivery into expanded engagement.
Prior experience in an agency, consulting, or professional services environment, with direct exposure to digital, technology, data, or cloud service delivery.
Proven commercial instinct: experience managing P&L, forecasting, and driving account expansion through upsell and cross-sell.
Strong operational mindset: ability to manage multiple concurrent engagements, surface risks early, and introduce structure where none exists.
Experience leading QBRs, executive presentations, and strategic client conversations with confidence and authority.
Excellent written and verbal communication skills — able to engage both technical practitioners and executive stakeholders with equal fluency.
Comfortable working independently in a remote environment while maintaining high accountability and responsiveness.

Nice To Haves

Experience in ecommerce, data/AI services, cloud platforms, or digital transformation consulting.
Familiarity with project management and CRM tools such as Jira, HubSpot, Salesforce, or similar.
Experience coaching or guiding delivery teams to operate with a client-first, consultative mindset.
Comfort with on-site or embedded client engagement at key relationship moments.

Responsibilities

Serve as the primary point of contact for a portfolio of mid-market and enterprise accounts, owning the full client relationship from kickoff through renewal and growth.
Build deep trust with client stakeholders at every level — from day-to-day contacts to C-suite — through consistent communication, proactive outreach, and genuine understanding of their business.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and executive steering committee calls that reinforce value delivered and set the agenda for future engagement.
Act as the voice of the client inside the agency — translating their goals, concerns, and priorities to internal delivery, strategy, and leadership teams.
Drive account growth by identifying upsell and cross-sell opportunities organically — turning strong delivery into expanded scope, new workstreams, and long-term retainers.
Manage account P&L and financial forecasting, maintaining clear visibility into revenue, margin, and growth targets across your portfolio.
Partner with sales leadership on strategic account planning, renewals, and expansion pitches — bringing the client context that makes proposals land.
Present new service opportunities and strategic recommendations to clients in a way that connects directly to their goals and business outcomes.
Maintain close visibility into project health across all active engagements — tracking risks, timelines, budgets, and quality before issues escalate.
Partner with internal delivery teams to resource accounts appropriately, surface blockers early, and ensure smooth execution from kickoff through launch.
Identify and proactively solve scope creep, stakeholder misalignment, and delivery risk — bringing solutions, not just problems.
Ensure all progress, decisions, and deliverables are consistently documented and visible to all relevant stakeholders. Nothing lives only in Slack or meetings.
Introduce process improvements — planning cadences, demo rhythms, documentation standards — to increase delivery velocity and client confidence.
Develop a thorough understanding of each client's business model, competitive landscape, and strategic goals — and use that knowledge to guide decisions that improve outcomes.
Translate between technical and business contexts: communicate engineering constraints clearly to clients and ensure internal teams understand business priorities and tradeoffs.
Facilitate Growth Councils and strategic recommendation sessions that tie agency capabilities to specific client objectives.
Leave every client stronger than you found them — ensure knowledge transfer, documentation, and process improvements that enable their long-term success.