Account Manager- Greetings & Packaged Expressions

Hallmark•Kansas City, MO

1d•Hybrid

About The Position

The Account & Traffic team is the engine that helps a creative organization run at its best. We connect people, priorities, and processes to ensure great ideas become reality. Through strategic planning, resource management, project leadership, and cross-functional collaboration, we create the foundation that enables creative teams to do their best work. It's a role for people who love bringing order to complexity, influencing outcomes, and making a meaningful impact across the business every day. Joining Account & Traffic offers a unique opportunity to gain visibility across the entire creative organization. You collaborate with leaders, creatives, merchants, production partners, and cross-functional teams, developing a broad understanding of the business while influencing some of its most important work. Every day brings a new challenge, whether it's solving capacity constraints, building project strategies, balancing resources, or helping teams navigate change.

Requirements

Bachelor’s degree or 4 years of professional work experience
At least 4 years of experience leading project planning, workflow coordination, resource management, and cross-functional collaboration to deliver business objectives
Experience with Microsoft Excel, Word, PowerPoint and Teams
Experience partnering with multiple internal and external stakeholders to manage project priorities, timelines, and deliverables

Nice To Haves

3-5 years in a leadership position and/or managing people
Experience with Hallmark systems, workflows and the product development process

Responsibilities

Serves as operations and project management support to Greetings and Packaged Expressions creative work.
Guides initiatives from concept through delivery, ensuring creative resources are aligned to business priorities, timelines are achievable, and work is executed efficiently and effectively.
Provides hands-on traffic management and daily workflow coordination for the teams it supports.
Serves as the central connection point between business partners and creative teams, helping transform business strategies into actionable creative plans.
Partners closely with Creative Directors, Art Directors, Creative Planners, Editors, Designers, Merchants, and cross-functional business leaders to prioritize work, balance resources, solve complex challenges, and ensure high-quality execution across a large portfolio of programs.
Leads team meetings, facilitates decision-making, maintains visibility into project status and risks, and ensures teams remain focused on the work that delivers the greatest value to Hallmark and its customers.
Oversees a significant volume of creative programs across Greetings and select Packaged Expressions businesses, managing work from portfolio-level planning down to individual SKU execution.
Trafficking and scheduling of Greetings and PE work to ensure seamless workflow execution, alignment of priorities, and timely delivery of projects through proactive scheduling, effective communication, and strong cross-functional collaboration.
Drives capacity and resource planning to ensure teams are aligned to business priorities and positioned to deliver high-quality work on time and within budget.
Translates strategic priorities into actionable creative plans and providing clear direction, visibility, and recommendations to stakeholders.
Facilitates cross-functional alignment by removing barriers, driving decision-making, and ensuring seamless collaboration across creative, business, and operational teams.
Provides financial stewardship through budget management, forecasting, resource planning, and optimization of internal and external talent investments.
Champions continuous improvement by identifying opportunities to simplify processes, increase efficiency, and enhance organizational effectiveness.