Account Manager

ExtensisHR•Iselin, NJ

3d•$90,000 - $120,000

About The Position

ExtensisHR is seeking an Account Manager to build strategic client relationships and advocate for clients using the company’s professional employer organization (PEO) services. The Account Manager serves as the primary contact for assigned clients and works with internal teams to coordinate HR, payroll, benefits, compliance, and other services. The role involves advising clients, monitoring satisfaction and account performance, resolving concerns, supporting renewals and retention, and identifying ways to improve client support. The position also requires effective and ethical use of AI tools to enhance productivity, decision-making, and performance, along with ongoing awareness of relevant AI applications and continued development of AI proficiency. The role may be hybrid or remote depending on business needs and employee accommodation. Occasional travel may be required.

Requirements

1–3 years of experience in client services, account support, or administrative roles.
Strong organizational and time-management skills and the ability to handle multiple priorities.
Excellent written and verbal communication skills.
Collaborative mindset and willingness to learn from senior team members.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
Strong attention to accuracy and detail.
Effective analytical and critical-thinking skills.
Team-oriented, results-focused approach and strong work ethic.
Ability to be agile and flexible with assignments.
Ability to communicate effectively in formal and informal business settings.
High ethical standards.
Ability to sit or stand for extended periods while performing desk-related tasks.
Ability to use a computer, keyboard, and mouse for prolonged periods, including repetitive motion.
Ability to lift and carry office supplies or equipment up to 20 pounds.
Ability to occasionally bend, reach, and twist to retrieve files or supplies.
Ability to walk throughout the office and between departments or meeting rooms.
Ability to communicate effectively in person and via phone or video conferencing.
Ability to focus and maintain attention for extended periods while working on various tasks.

Nice To Haves

Experience supporting employee benefits or benefits-related programs is strongly preferred.
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Serve as the primary point of contact for assigned clients and foster relationships with business leaders and decision-makers.
Coordinate with HR Business Partners, Payroll Specialists, Benefits Advisors, Compliance, and other internal teams to deliver services.
Understand client business objectives and align PEO services with their growth and employee needs.
Conduct regular business reviews to assess client satisfaction, identify opportunities, and share HR and workforce insights.
Proactively identify and resolve client concerns and challenges.
Support client renewals and retention strategies by communicating the value of ExtensisHR’s services and partnership.
Collaborate with Sales and Implementation teams to support smooth new-client transitions.
Maintain accurate client records, communications, and service requests in internal systems.
Monitor client satisfaction and advocate internally for service enhancements or escalations when needed.
Deliver benefit presentations and client-facing materials.
Monitor account performance using dashboards, KPIs, and reporting tools.
Stay current on ExtensisHR service offerings to identify opportunities to enhance client support.
Use AI tools ethically and effectively, remain aware of relevant emerging AI applications, and continue developing AI proficiency.

Benefits

Competitive compensation and performance-based incentives.
Progressive paid-time-off program, including volunteer and life event leave.
Group medical, dental, vision, and life insurance from day one.
401(k) with company match.
Voluntary benefits, including 529 College Savings, home and auto insurance, and pet care.
Student loan assistance program.
Onsite wellness rooms and access to the Headspace meditation app.
Professional development and career advancement programs.
Employee Referral Program.
Retail and entertainment discounts.
Social and community outreach committee.
Complimentary coffee and snacks when in the office.