Account Manager

EMPIRE OFFICE INC•New York, NY

20d•$65,000 - $90,000•Onsite

About The Position

Empire & Co. is seeking an Account Manager to join our growing NYC team. The function of this position is to manage client relationships and expectations, provide quality-based products, and deliver knowledge-based solutions. This position is responsible for supporting account growth, increasing market share and profitability, and cultivating client trust through consistent account oversight and exceptional service.

Requirements

Bachelor’s degree or equivalent.
5+ years in the furniture industry; experience working at a dealership preferred.
Capable of reading and understanding blueprints, CAD, or construction drawings.
CAD experience / CET experience.
Knowledge of Steelcase furniture.
Proficiency in Microsoft Office (Outlook, Excel, Word).
Experience using Hedberg to generate quotes.
Strong communication skills, both written and oral.
Strong customer service skills.
Well-spoken and able to convey ideas, thoughts, and information effectively.
Highly motivated, persistent, and a skilled negotiator.
Plans and carries out responsibilities with little to no direction.
Comfortable working independently.
Ability to take on and complete multiple tasks in a timely manner.
Handles deadlines and pressure with ease.
Works well in a team environment.
Ability to motivate others.

Responsibilities

Update clients on new product offerings, services, and relevant market trends.
Exercise value engineering and solutions-based thinking when working with clients.
Partner with the Marketing Department to provide updated materials, product information, and company resources to clients.
Identify opportunities for ancillary products, additional services, and account growth.
Provide prompt and courteous responses to client inquiries, needs, and requests.
Be available as needed for client meetings, site visits, and other necessary communications.
Share the Empire & Co. story and promote the depth and breadth of the company's resources, products, services, and capabilities.
Promote Empire & Co.'s knowledge and expertise while identifying solutions that meet client needs.
Anticipate client needs and proactively identify opportunities to provide additional support and solutions.
Maintain an understanding of competitors and market conditions to support effective product positioning.
Negotiate with vendors for additional discounting when appropriate to support profitability.
Develop and maintain strategic client and industry relationships.
Carry out forecasting and strategic account planning.
Be available and willing to attend on-site meetings and field measure spaces as needed.
Act as the liaison throughout the sales process by facilitating and managing all steps from initial opportunity through project completion.
Coordinate necessary actions and deliverables with Account Coordinators, Project Managers, Design, Operations, vendors, and other internal partners.
Oversee project activity to ensure client expectations, timelines, and deliverables are effectively managed.
Maintain communication with clients throughout the sales and project lifecycle and provide timely updates as needed.
Proactively identify and assist in resolving issues, discrepancies, or changes that may impact the client or project.
Monitor applicable reports, including waiting, unbilled, aging, and other account-related reports.
Maintain client relationships following project completion to support satisfaction and future business opportunities.
Mentor Junior Account Managers, if applicable.