Account Manager

AdCellerant•Denver, CO

6d•Hybrid

About The Position

AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing. The Account Manager serves as a seasoned contributor responsible for guiding partners through onboarding, campaign launches, migrations, and ongoing strategic success planning. This role partners closely with Operations, Product, Support and Partner Success teams to ensure partners realize value quickly, maximize campaign performance, and expand their adoption of AdCellerant solutions. In addition to managing complex partner relationships, this role acts as a subject matter expert and mentor for team members, contributes to process improvement initiatives, and provides feedback that helps evolve partner-facing programs and experiences.

Requirements

2-3 years of experience in partner success, account management, onboarding, digital advertising, or related fields.
Demonstrated success managing complex partner relationships and driving measurable business outcomes.
Experience leading onboarding initiatives, migrations, or large-scale partner implementations.
Strong understanding of digital advertising products, campaign strategy, and performance optimization.
Excellent communication, presentation, and relationship management skills.
Proven ability to influence stakeholders and collaborate across Sales, Operations, Product, and Customer Success teams.
Experience mentoring team members and supporting organizational development.
Strong understanding of digital advertising platforms and ecosystems, including but not limited to The Trade Desk, Google, and Meta.
Demonstrated commitment to fostering a culture of accountability, collaboration, and customer-centricity.
Currently legally authorized to work in the United States on a full-time basis.

Nice To Haves

BA/BS degree or equivalent experience preferred.
Willingness to travel up to 25% as needed.

Responsibilities

Lead onboarding for new partners, including campaign migrations and cross-functional coordination.
Guide partners through customized onboarding experiences focused on foundational digital knowledge, product adoption, and long-term success.
Coordinate with Product, Operations, Support and Partner Success teams to align onboarding plans, goals, and success metrics.
Support onboarding through virtual and in-market partner meetings as needed.
Assist with campaign reporting calls, business reviews, and strategic check-ins with assigned partners.
Deliver strategic recommendations and insights to improve campaign performance and partner outcomes.
Guide campaign positioning, renewal planning, and growth opportunities in collaboration with Operations.
Serve as an escalation point for complex partner concerns and coordinate resolution across internal teams.
Build trusted advisor relationships that drive retention, satisfaction, and long-term partnership growth.
Measure and track advertiser churn, revenue retention, and advertiser renewals.
Educate partners on AdCellerant products, platform capabilities, process and best practices.
Support the rollout of new products and solutions by training partners understand positioning and implementation strategies.
Provide feedback to Product, Marketing, and Operations teams based on partner needs, challenges, and opportunities.
Identify opportunities to increase product adoption and partner utilization.
Support onboarding and development of new team members.
Act as a resource and mentor for team members across pods.
Contribute to consistency and operational excellence across the team.
Partner with Sales, Operations, Product, and Enablement teams to improve partner experiences and internal workflows.
Contribute partner feedback and insights to help shape future processes and initiatives.
Help document and refine onboarding and partner success workflows to improve consistency and scalability.
Represent the voice of the partner in cross-functional discussions and planning sessions.
Have the ability to cover the sales lead role in the pod during vacations or leaves.