Account Manager

Throne Labs • Atlanta, GA

6h • Remote

About The Position

Throne is hiring a full-time Account Manager to own a portfolio of enterprise and mid-tier accounts. Reporting to the VP of Revenue, this role partners closely with Sales, Product, and Technicians to deliver strong customer outcomes and build scalable account-management practices. The position focuses on renewals, customer satisfaction and referrals, and account expansion, with particular value placed on experience managing public-sector accounts.

The role is primarily remote and includes up to 25% domestic travel. Throne is especially interested in candidates near its existing markets in Atlanta or the Washington, D.C. area, while also considering applicants elsewhere in the United States who can travel as needed. The base salary range is $90,000–$110,000, with eligibility for commission and a comprehensive benefits package that includes equity.

Requirements

• 3–7 years of experience in Govtech account management or other relevant client-facing, service-oriented, or relationship-driven roles.
• Deep experience with municipal budgeting and contracting.
• Proven success building relationships in complex, multi-stakeholder organizations, both in person and through remote communication channels.
• Experience using data to influence decisions and pricing.
• Strong analytical judgment and storytelling ability, including selecting meaningful measures and communicating tradeoffs and insights clearly.
• Comfort owning meetings with executives, elected officials, and public-sector staff.
• Confidence representing the company in public-facing settings, including public meetings, and delivering clear, on-message updates.
• Strong organization and proactivity, with the ability to anticipate customer needs.
• Demonstrated ability to multitask and prioritize effectively in a dynamic environment.

Nice To Haves

• Experience supporting physical products and/or service operations.

Responsibilities

• Own renewals end-to-end by identifying risk early, developing clear renewal plans, and closing on time.
• Build customer trust, identify expansion opportunities, and help customers develop internal alignment and funding pathways for growth.
• Maintain customer satisfaction through clear expectations and communication, coordinate prompt issue resolution, and develop successful customers into references.
• Lead onboarding, pilot launches, and post-launch workflows to support smooth deployments and measurable outcomes.
• Conduct quarterly business reviews, performance reporting, and insight updates that strengthen relationships and establish next steps tied to renewals and expansion.
• Maintain accurate HubSpot account records, renewal dates, stakeholder notes, and customer communications to support forecast accuracy and timely renewal outreach.
• Partner with Sales and Operations to support new-market launches, gather customer input, align on success criteria, and promote customer-first execution by new Operations teams.
• Contribute to account-health tracking, renewal and expansion forecasting, and playbooks for onboarding, communications, quarterly business reviews, and escalations.
• Identify and communicate improvements to customer communications and cross-functional workflows.

Benefits

• Medical, dental, and vision insurance, including medical options that are 100% employer-paid.
• Equity for all U.S.-based positions.
• Daily access to earned wages.
• 401(k) plan.
• Paid time off that grows with tenure, in addition to paid sick time and paid parental leave.
• Life insurance and AD&D coverage.
• Short- and long-term disability insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed