Account Manager

EXPLORING LLC•Las Vegas, NV

17d•Onsite

About The Position

At Exploring Graphics, a division of Exploring, LLC, every project is unique. As an Account Manager, you are the primary point of contact for your clients, responsible for managing projects from concept through final installation. You serve as the bridge between clients, sales, design, production, shipping, and installation teams, ensuring every project is delivered on time, within budget, and to the highest quality standards. This is a fast-paced, customer-focused position that requires strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.

Requirements

Outstanding customer service and relationship-building skills
Exceptional organizational and time management abilities
Strong verbal and written communication skills
Ability to manage multiple projects simultaneously
Excellent problem-solving and decision-making skills
High attention to detail
Ability to work under tight deadlines
Strong computer skills, including Microsoft Office and project management software
Ability to interpret drawings, layouts, specifications, and production schedules
Professional demeanor with both customers and internal teams
Ability to work independently while collaborating effectively with cross-functional teams

Nice To Haves

Associate's or Bachelor's degree preferred, or equivalent work experience
3–5 years of experience in account management, project management, customer service, or production coordination
Experience in large-format graphics, exhibits, signage, printing, or related manufacturing preferred
Working knowledge of production processes and shipping logistics
Experience with estimating, quoting, or project budgeting is a plus

Responsibilities

Manage projects from concept through final installation.
Serve as the primary point of contact for clients.
Act as a bridge between clients, sales, design, production, shipping, and installation teams.
Ensure projects are delivered on time, within budget, and to the highest quality standards.
Review project schedules, production updates, installation timelines, and customer communications.
Prioritize workload and identify issues requiring immediate attention.
Check emails, review artwork approvals, monitor shipping schedules, and prepare for customer meetings.
Communicate with customers, exhibit houses, marketing teams, event coordinators, and internal departments to ensure alignment.
Answer customer questions, provide project updates, review specifications, and coordinate schedules.
Help customers navigate changes throughout the project lifecycle.
Coordinate with Graphic Production, Print Operators, Finishing, Shipping & Logistics, Installation Teams, Purchasing, Project Management, and Sales.
Verify artwork approvals, review production schedules, and coordinate freight.
Ensure materials arrive on time and ready for installation.
Proactively identify potential issues and adjust production schedules, expedite shipments, coordinate reprints, or communicate schedule changes.
Work closely with production, operations, purchasing, logistics, installers, and sales to ensure projects are completed accurately and efficiently.
Identify opportunities to grow customer relationships by offering additional products and services.
Update project notes, document customer communications, and confirm production milestones.
Prepare for the next day's priorities.

Benefits

Customer First: Every decision begins with delivering outstanding service.
Teamwork: Success comes through collaboration across departments.
Ownership: We empower employees to make decisions and solve problems.
Innovation: We continuously improve our processes and embrace new ideas.
Growth: We invest in employee development and career advancement.
Recognition: We celebrate employees who demonstrate our values and deliver exceptional results.

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