Account Manager

Alera Group•Syracuse, NY

16d•Hybrid

About The Position

Account Manager – Property & Casualty Location: Hybrid - Local to Syracuse, New York At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking an Account Manager who will support risk strategy, client service excellence, and operational accuracy. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

1+ years of commercial insurance experience in an account management, sales, or marketing role
Active Commercial Lines license
Strong verbal and written communication skills with the ability to explain insurance concepts clearly
Strong organizational, time management, and prioritization skills
High attention to detail and accuracy
Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Nice To Haves

Experience working with agency management systems and rating platforms
Proficiency in Microsoft Office
Experience with Sagitta, ImageRight, and Vertafore products
Demonstrated ability to build strong client and carrier relationships
Commercial lines service experience supporting small business accounts

Responsibilities

Serve as the primary service contact for assigned commercial lines clients
Handle service requests related to endorsements, renewals, and coverage changes
Manage requests related to quoting and binding activities
Provide clear explanations of coverages, recommendations, and policy comparisons to clients
Proactively anticipate client needs and support producers through responsive, high-touch service
Identify opportunities to round accounts, upsell, or cross-sell additional coverages
Maintain accurate client and policy documentation
Process endorsements, renewals, and policy updates efficiently and accurately
Ensure compliance with carrier and agency requirements
Manage multiple client priorities while meeting time-sensitive deadlines
Utilize agency management and rating systems to support daily servicing activities
Collaborate with carriers and internal teams to deliver timely service solutions
Contribute to client retention and account growth initiatives
Develop strong relationships with clients and carrier partners
Support producers in delivering comprehensive insurance solutions
Identify opportunities to enhance client service processes and operational efficiency
Promote a client-first culture through consistent, proactive communication