Account Manager

Allen Lund Company, Inc.•Salt Lake City, UT

13d•Onsite

About The Position

Allen Lund Company is seeking a dynamic Account Manager to develop and increase profitable volume with existing and newly acquired customers. This role involves cultivating relationships, providing solutions, and assisting the General Manager with coaching and direction for Account Representatives. The company fosters a fast-paced, challenging, team-oriented work environment with a culture that nurtures personal growth and commitment. They are dedicated to hiring, developing, and retaining the best employees and provide an open and innovative environment that promotes professional and personal growth.

Requirements

A self-motivated, enthusiastic team player who thrives in a fast-paced environment.
Experience in Freight Brokerage/customer service is a huge plus!
Excellent and effective communication skills – you're a clear communicator!
Strong customer service orientation and an excellent work ethic – you genuinely care!
The ability to quickly process information and make smart decisions on the fly – you're a quick thinker!
Masterful negotiation and problem-solving skills, with a knack for handling conflict like a pro – you're a conflict resolution wizard!
Excellent time-management skills that make multitasking look easy – you're a productivity guru!
Highly organized and detail-oriented – you spot what others miss!
You stay cool under pressure, even when the pace is fast – you're unflappable!

Nice To Haves

Specific knowledge regarding product compatibility and shipping requirements for dry loads.
Specific knowledge regarding temperature requirements and maintenance when handling refrigerated loads.

Responsibilities

Develop and increase profitable volume with existing and newly acquired customers.
Build strong relationships to understand customer business and provide tailored solutions.
Coordinate bidding off contract with value-added services.
Actively prospect for new shippers.
Leverage all modes and services in the sales process.
Provide exceptional customer service internally and externally.
Maintain and increase ALC’s image and reliability with customers.
Conduct regular business reviews with all existing accounts.
Determine optimal loading and delivery patterns and times to minimize time and miles traveled.
Advise if a load is manageable.
Update active load information into the system for shipper and carrier tracking.
Update profile and insurance information.
Build loads, update/check calls, and schedule pickup and delivery appointments.
Update customer systems and communicate critical information.
Review bills of lading for proper documentation and ensure quantities loaded and delivered match with no cargo damage.
Communicate with brokers regarding any discrepancies found on bills of lading prior to settlement.
Contact carriers to obtain delinquent proof of deliveries, balance files, complete file settlement, and forward paperwork to corporate accounting for payment.
Process carrier and third-party invoices.
Work with carriers and factoring companies to resolve carrier A/P issues.
Monitor uninvoiced files and track missing carrier invoices.
Maintain a filing system for settled files.
Handle all calls regarding accounts receivable.
Verify and input invoicing information for shippers.
Run receivables reports weekly to check for invoicing errors, adjustments, and overdue freight invoices.
Start the collections process as directed.
Work with operations employees to resolve any problems or disputes.
Make yourself available for after office hours contact throughout the night and/or weekends.
Contact management if faced with issues outside of standard operating procedures.