Account Manager - Flour

Bartlett • Wilsons Mills, NC

12d • Hybrid

About The Position

The Account Manager role is responsible for supporting new business development, including prospecting, product development, and sales execution. This position will assist with customer sales contract negotiation, performance, and risk management, and lead company sales and service to support bakery customers. The role requires providing exceptional customer service through responsive and thorough communication, handling customer service inquiries, and meeting with customers regularly to ensure quality and service expectations. Building genuine customer relationships for longevity is key. The Account Manager will also provide technical support to bakery managers to optimize product selection and performance, communicate flour quality parameters, and provide weekly reports on business activities. Additionally, this role will assist the transportation and accounting teams, lead the customer response team, and ensure compliance with food manufacturing and product regulations. A willingness to engage wheat growers for the sustainability team and learn agronomic basics is also part of the role.

Requirements

• Bachelor’s Degree in Food Science, Baking Science, Business Administration, or a related field; or equivalent combination of training and experience
• 1-3 years of sales leadership experience preferred
• 5 years of relevant experience in technical sales or service within food industry
• Food manufacturing knowledge of processes and operations related to milling and baking industry is preferred
• Excellent computer skills, including Excel, Word, and Outlook
• Ability to adapt to changing demands and priorities
• Strong analytical skills in the evaluation of situations, priorities and project demands
• Ability to work well in a team environment promoting Company values
• Agronomy knowledge a plus

Responsibilities

• Support new business development including prospecting, product development, and sales execution
• Assist with customer sales contract negotiation, performance, and risk management
• Lead company sales and service to support bakery customers
• Provide exceptional customer service experience with responsive and thorough communication
• Field customer service inquiries responsively to ensure exceptional experience
• Meet with customers on regular basis to ensure quality and service expectations
• Build and foster genuine customer relationships to support longevity
• Provide technical support to bakery managers to optimize product selection and performance
• Communicate flour quality parameters as needed relative to specifications
• Provide leadership weekly reports on business activities including opportunities and risks
• Assist transportation team with planning, execution, and problem resolution
• Assist accounting team with receivables as needed
• Lead customer response team and follow-ups on performance deviations
• Monitor and play an active role in ensuring compliance with food manufacturing and food product regulations
• Effectively communicate sales and service objectives to all levels of the organization
• Willingness to engage wheat growers on behalf of the sustainability team and ability to learn agronomic basics to assist with this task

Benefits

• Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match
• PPE provided by the company
• Boot reimbursement
• A culture of safety
• Uniformed Services Time Off (USTO)
• Uniformed Services Differential Pay
• A culture that appreciates team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level