Account Manager

IQVIA•Cleveland, OH

22d•$53,700 - $134,200•Hybrid

About The Position

Fathom, an IQVIA business, has an immediate opening for an Account Manager in the Cleveland, OH area. Seeking a highly motivated self-starter with a proven track record of growing client relationships and revenue. Our Account Managers’ primary focus is on retaining and growing our current clients through a consultative approach to establish, grow, and maintain relationships with client stakeholders.

Requirements

To be eligible for this position, you must reside in the same country where the job is located.
3+ years’ experience in account management, sales, and/or digital marketing.
Strong computer skills (MS Office Suite: MS Excel, MS Word, MS PowerPoint, MS Outlook, and MS Teams).
Team player with orientation towards contribution, collaboration, and continuous improvement.
Strong aptitude for strategic thinking and tactical execution.

Responsibilities

As the main point of contact for a portfolio of clients, lead with a consultative approach to establish, grow, and maintain relationships with client stakeholders and executive sponsors across multiple organizations and industries.
Understand a client’s business structure, challenges, and opportunities, while demonstrating strong business acumen.
Manage a diverse client portfolio across various brands, industries, and service offerings.
Translate complex digital and technology solutions including digital channels, SEO, paid media, social media, marketing automation, content, creative, and analytics/marketing intelligence for executive-level and non-technical stakeholders.
Stay current with modern digital marketing trends and drive the progression of opportunities.
Partner with our channel teams to ensure that key strategic initiatives, ongoing projects and deliverables are completed on time and to the quality expected of our organization.
As an advocate for the client, partner with our digital strategy marketing organization on strategic recommendations that solve client needs in terms of strategy, channels, platforms, approach, and budget.
Proactively identify opportunities that lead to the retention and growth of existing accounts.
Increase deal velocity by deploying intentional strategies to overcome objections, navigate the dynamics of buying committees, and position the value of professional services.
Secure additional revenue opportunities and client growth through discovery, consultation, and strategic recommendations.
Design and coordinate internal and external approvals for all Statements of Work.
Translate what the client needs into what we can deliver.
Ensure quality work is delivered to clients, every time. While our teams have QA processes, our Account Managers strive to deliver the highest quality work.
Lead internal and client-facing meetings to prioritize current and upcoming projects and tasks.
Set up our internal team for success with clear documentation and task management.
Lead both tactical conversations with day-to-day contacts and strategic conversations with senior-level client personnel.
Promptly address scope challenges and issues with clients.