Account Manager

ThirdChannel

6d • Remote

About The Position

ThirdChannel is hiring an Account Manager to serve as the strategic partner and primary point of contact for our brand and retail clients. This role requires a curious, data-savvy operator who pairs deep client empathy with sharp commercial instincts. The Account Manager will translate business goals into program plans, surface insights from field data, and turn renewals into expansion opportunities. The role owns the full client lifecycle post-sale, including onboarding, adoption, business reviews, renewals, and growth. The Account Manager will work cross-functionally with Sales, Operations, Product, and Engineering to ensure ThirdChannel's technology platform and field workforce deliver measurable ROI for every account. Success is defined by high retention, strong client satisfaction, on-budget program execution, and a clear track record of growing accounts year over year.

Requirements

• 5+ years of experience in account management, client success, or sales within the retail and/or SaaS/technology sectors.
• Proven track record managing enterprise or strategic accounts and hitting retention and growth targets.
• Strong budget management experience, from initial scoping through renewal cycles.
• Analytical mindset with experience using data dashboards and performance insights to drive decision-making.
• Excellent communication, presentation, and negotiation skills — especially in translating client feedback into actionable business plans and converting insights into commercial outcomes.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) and Google Workspace (Docs, Sheets, Slides).
• Highly organized with the ability to manage multiple client deliverables in a fast-paced environment without dropping the thread.
• Comfort working cross-functionally and partnering with Sales, Operations, and Product to deliver against client commitments.
• Remote role, open to U.S.-based candidates.

Nice To Haves

• Familiarity with CRM tools (HubSpot preferred) and reporting platforms is a plus.
• Occasional travel for client meetings, business reviews, or team offsites may be required.

Responsibilities

• Build and maintain strong, trusted relationships with brand and retail partners.
• Serve as the strategic liaison between the client and internal teams to ensure satisfaction, retention, and long-term success.
• Understand each client's goals, challenges, and key metrics.
• Develop and execute account strategies that align with their business objectives while managing multiple workstreams and deadlines effectively.
• Oversee the onboarding and integration of ThirdChannel's technology into client workflows.
• Anticipate adoption barriers and advocate for operational change and AI-driven efficiencies where they create real value for the client.
• Analyze and present data that demonstrates program ROI using dashboards, field feedback, and performance trends.
• Deliver scheduled business reviews that pair data storytelling with concrete, actionable recommendations.
• Build budgets, secure renewals, and propose upsells that align with client goals and internal business targets.
• Ensure all services — particularly in-store deliverables — are completed within the agreed-upon budget and scope, balancing value delivery with cost efficiency.
• Identify opportunities to expand service offerings within existing accounts.
• Partner with Sales, Operations, Product, and Engineering to ensure solutions are delivered seamlessly.
• Translate client feedback into clear inputs that shape product development and service offerings.
• Anticipate challenges before they escalate.
• Resolve issues quickly and effectively to maintain operational continuity and client satisfaction.

Benefits

• Comprehensive Health, Dental, Vision, and Short-Term Disability Insurance
• Unlimited Paid Time Off, plus a Company Holiday Calendar
• 401(k) retirement plan with company match
• Professional development opportunities and continuous learning programs
• A creative and inclusive work environment that values innovation, ownership, and collaboration
• Opportunity to work at the intersection of retail, technology, and workforce innovation
• Remote-first work environment with optional office space available in Boston and New York City

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed