Account Manager

VetJobs•Chandler, AZ

2d•Onsite

About The Position

The Account Manager delivers an exceptional customer experience from initial inquiry through final product delivery. This role coordinates complex customer orders and collaborates with Engineering, Production, Quality, Shipping, Purchasing, Technical Sales, and Sales to ensure customer requirements are accurately translated into manufacturable solutions and orders are accurate before entering production. It combines customer relationship management with operational coordination in a fast-paced manufacturing environment.

Requirements

At least 4 years of experience in one or more of the following: Manufacturing Sales, Account Development, Account Management, Customer Operations, Customer Success, Account Coordination, Order Management, B2B Customer Service, Sales Support, Manufacturing Customer Support, or Client Services.
Professional experience using CRM and/or ERP systems.
Strong Microsoft Office skills, including Outlook, Excel, and Word.
Excellent written and verbal communication skills.
Strong organizational skills and exceptional attention to detail.
Ability to prioritize multiple tasks while maintaining accuracy.
Demonstrated problem-solving and critical-thinking abilities.
Ability to work in the stated onsite schedule in Chandler, Arizona.

Nice To Haves

Associate or bachelor’s degree in Business, Communications, or a related field; equivalent combinations of education, professional training, and relevant work experience are also considered.
Experience supporting manufacturing, industrial, aerospace, medical device, electronics, or engineered products.
Experience with Microsoft Dynamics or similar ERP systems, such as SAP, Oracle, Epicor, NetSuite, or Infor.
Experience supporting customized or engineered-to-order products.
Criminal background check preferred.
English preferred.

Responsibilities

Serve as the primary contact for customer inquiries by phone, email, live chat, and in person.
Identify cross-selling opportunities and drive product adoption.
Build customer relationships through responsive, professional service and keep customers informed throughout the order lifecycle.
Prepare, review, and process customer quotes and sales orders.
Verify order accuracy, including pricing, quantities, specifications, and shipping requirements.
Manage order revisions, cancellations, returns (RMA), and customer requests.
Coordinate payment processing and customer documentation.
Coordinate with Engineering, Technical Sales, Production, Quality, Shipping, and Purchasing to translate customer requirements into manufacturable solutions.
Communicate changes and priorities across departments.
Assist with government solicitations and customer-specific requirements when applicable.
Maintain accurate customer and order information in Microsoft Dynamics CRM/ERP.
Monitor open orders and proactively resolve issues that could affect delivery.
Identify opportunities to improve processes and enhance the customer experience.
Maintain organized documentation and records.