Account Manager

Atlas RFID • Birmingham, AL

2d • Onsite

About The Position

We are looking for a proactive, driven Account Manager who wants to build a meaningful book of business, solve real customer problems, and grow alongside a company with nearly two decades of RFID and IoT experience. You will acquire new customers, expand existing relationships, and learn to sell complete technology solutions across hardware, software, and professional services. This is not a role where you simply quote part numbers and wait for orders. You will work with customers to understand what they are trying to accomplish, recommend the right technology, and help architect solutions that may include RFID hardware, Avancir software, and professional services. Over time, the goal is to build a profitable book of repeat customers and recurring revenue. Avancir software subscriptions create recurring revenue for Atlas RFID and recurring commission for you, giving you the opportunity to compound the value of the customer relationships you build. This is an in-office sales role in Birmingham, Alabama - not a field-sales or traveling sales position. Most customer engagement happens through phone calls, email, and virtual meetings.

Requirements

• Meet and exceed sales and profitability goals while building a stable, growing book of repeat business.
• Consistently execute inbound and outbound sales activities, including calls, email, chat, virtual meetings, quote follow-up, and proactive account outreach.
• Prospect strategically to acquire new customers and uncover growth opportunities within existing accounts.
• Maintain disciplined follow-through, pipeline management, and accurate CRM activity while setting and executing monthly sales plans.
• Use sound judgment around pricing, proposals, and deal strategy while confidently engaging decision-makers and advancing opportunities.
• Sell consultatively by starting with the customer's business problem, application, and desired outcome.
• Develop the RFID and Auto-ID expertise needed to recommend the right solution, including knowing when RFID is - and is not - the right fit.
• Architect complete solutions across hardware, Avancir software, and professional services based on customer needs.
• Build recurring revenue by identifying and closing Avancir software opportunities where they add value, while identifying professional services that strengthen the customer solution.
• Collaborate with internal teams and suppliers as needed, while staying current on competitors and continually developing your technical, business, and sales knowledge.
• Understand what the customer is trying to accomplish, respond quickly, communicate clearly, and follow through on commitments.
• Take ownership of customer issues and coordinate with internal teams and suppliers to resolve problems and meet order and delivery commitments.
• Build strong relationships through consistent, valuable, and proactive engagement that goes beyond the immediate transaction.
• Deliver an experience that earns trust, repeat business, and long-term customer loyalty.
• Understand the fundamentals of RFID and Auto-ID and develop strong working knowledge of Atlas RFID's complete solution stack - hardware, Avancir software, and professional services.
• Be competent in our CRM, order-processing systems, and core sales and order workflows.
• Demonstrate the ability to uncover customer needs, determine whether RFID is a good fit, and recommend an appropriate solution.
• Develop the activity habits, follow-up discipline, and customer communication standards required to build a successful book of business.
• Consistently meet established sales objectives and activity expectations.
• Demonstrate deeper RFID and Auto-ID knowledge, understand key competitors, and confidently make appropriate recommendations.
• Navigate Atlas RFID's internal systems, programs, and workflows proficiently.
• Be proficient in reviewing accounts, identifying growth opportunities, and building trusted customer relationships.
• Independently plan and execute your sales strategy and resolve routine customer issues while knowing when to involve others.
• Have developed repeat buying into a stable and growing book of business.
• Consistently achieve or surpass monthly sales targets.
• Be building a recurring revenue base through Avancir software subscriptions that add value for customers.
• Maintain a proven track record of exceptional customer experiences and lasting relationships.
• Operate with the technical knowledge, sales discipline, judgment, and independence expected of a fully ramped Atlas RFID Account Manager.

Nice To Haves

• Competitive, resilient, and motivated by results.
• Enjoy helping customers solve problems, but also comfortable prospecting, following up, asking for the business, and staying with an opportunity until you find a way forward.
• Put the customer first and genuinely enjoy solving problems.
• Proactive, tenacious, goal-driven, and take ownership of your results.
• Communicate clearly and confidently in writing, by phone, and in virtual meetings.
• Organized and detail-oriented enough to manage multiple customers, opportunities, quotes, and follow-ups.
• Use good judgment - moving quickly and independently when appropriate and knowing when to involve others.
• Resilient, curious, team-first, and committed to continually learning and raising the bar.

Responsibilities

• Acquire New Customers & Grow a Profitable Book of Business
• Sell Complete Solutions & Build Recurring Revenue
• Deliver an Exceptional Customer Experience & Build Lasting Relationships

Benefits

• Performance-based commission and incentive opportunities, including the ability to build recurring commission through recurring software revenue.
• 100% company-paid health and dental insurance premiums.
• 401(k) retirement plan with company match.
• Paid holidays and generous PTO.
• Optional vision, life, and disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed