Account Manager

dentsu•Time, IL

8d•$68,000 - $110,400•Hybrid

About The Position

The Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. Account Managers are in daily contact with clients as well as internal SME's. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units. The Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. They are the "glue" who bring together all the disparate pieces to seamlessly deliver high quality work on budget and on time. They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status. By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Manager directly impacts the success of our clients as well as Merkle. This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

Requirements

Bachelor's degree required.
3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department.
Working knowledge of Online and offline creative development and production.
Working knowledge of Digital Marketing.
Working knowledge of Multi-channel/Integrated Marketing.
Working knowledge of Campaign management of large, complex email initiatives.
Working knowledge of Operations Management.
Accountability, attention to detail, decisiveness, and strong work ethic.
Ability to multi-task and work well in a fast-changing environment.
Ability to think operationally and strategically; analyze issues, use sound judgment.
Experience with marketing automation or customer engagement platforms.

Nice To Haves

Hands-on experience with Braze or Salesforce Marketing Cloud is a plus.

Responsibilities

Day-to-day execution of clients' marketing strategies.
Bringing together disparate pieces to seamlessly deliver high-quality work on budget and on time.
Serving as the key point person for deliverables for both the internal Merkle team and clients for tactical delivery or account status.
Ensuring marketing and support activities are executed in a timely and efficient manner.
Leading status calls and traffic management of campaigns and resource capacity.