Account Manager

Aston Carter•Wilsonville, OR

1d•$24 - $26•Onsite

About The Position

This account manager role focuses on after-sales, inside sales, and customer service for an established installed base. You will handle inbound email and phone inquiries related to parts quotes, delivery issues, and service needs, while proactively identifying upsell opportunities. The position requires strong administrative skills, extensive use of ERP and Microsoft Office tools, and frequent collaboration with internal departments to ensure accurate order processing, timely manufacturing, and on-time delivery. This is a long-term opportunity with strong earning potential through a base hourly rate plus uncapped commission, in a company that holds a dominant position within its industrial niche.

Requirements

Proven customer service experience with a track record of successfully resolving customer issues and providing excellent service.
Strong verbal and written communication skills, with the ability to listen actively and clearly explain information and solutions.
Demonstrated problem-solving skills, including the ability to analyze complex situations, identify options, and implement effective solutions.
Experience with order processing, order entry, and sales support in a customer-facing role.
Proficiency with enterprise resource planning (ERP) systems, including familiarity with Syteline 10 or similar platforms.
Proficiency with Microsoft Office products for email, documentation, spreadsheets, and reporting.
Experience with data entry, invoicing, purchase orders, and other administrative support tasks.
Background in manufacturing or industrial environments, with comfort working in a blue-collar, industrial context.
Customer service–oriented mindset, with the ability to manage inbound calls and emails professionally and efficiently.
Ability to coordinate logistics and dispatch-related tasks to support on-time delivery.
Basic mechanical aptitude and comfort discussing mechanical and electrical troubleshooting at a non-technical level.
Ability to work effectively with internal stakeholders and report to leadership within the customer service organization.

Nice To Haves

Experience in industrial supply or parts sales, such as working with heavy equipment, industrial components, or similar product lines.
Exposure to accounts similar to motion and heavy equipment parts environments, including complex parts identification and quoting.
Experience in inside sales or account management roles with an emphasis on after-sales support.
Familiarity with logistics coordination and dispatch customer service.
Comfort working with a large installed base of equipment and supporting customers worldwide.
Motivation to work in a role with a base hourly rate and uncapped commission structure, with the potential for significant earnings growth over 1–3 years.
Interest in a long-term career opportunity at a headquarters location within an industry-leading organization.

Responsibilities

Respond to customer inquiries via email, phone, and other channels, providing clear and concise solutions to non-technical issues.
Handle parts and service sales by researching, identifying, quoting, and selling requested parts, ensuring accuracy in pricing and availability.
Proactively suggest and sell complementary parts and services that customers have not specifically requested to maximize upsell opportunities.
Resolve unusual or complex customer requests by conducting research, coordinating with other departments, and developing customized solutions.
Clearly communicate order status, delivery information, and resolution plans to customers, ensuring they fully understand proposed solutions.
Analyze customer needs and service requirements to provide tailored solutions that support customer satisfaction and long-term relationships.
Manage order processing and order entry tasks accurately within the ERP system, including parts orders, service orders, and related documentation.
Perform administrative and data entry tasks, including invoicing, purchase orders, and updates to customer records and order histories.
Coordinate dispatch and logistics activities as needed to support timely shipment and delivery of parts and equipment.
Collaborate with internal teams such as manufacturing, logistics, and customer service to ensure timely production and delivery of customer orders.
Share customer feedback, recurring issues, and service insights with internal teams to support continuous improvement of products and services.
Utilize Microsoft Office and ERP (including Syteline 10) to prepare quotes, track orders, generate reports, and maintain accurate documentation.
Provide account management and sales support for an existing global customer base, including customers operating thousands of shredders worldwide.
Conduct outbound calls during slower periods to follow up on quotes, check on customer satisfaction, and identify new sales opportunities.
Troubleshoot basic mechanical or electrical issues at a non-technical level by gathering detailed information and coordinating with technical resources as needed.
Maintain a customer service–oriented approach in all interactions, ensuring prompt follow-up and professional communication.
Support the customer service department’s goals and report regularly to leadership on sales activity, pipeline, and customer issues.