Account Manager

Hotelbeds Group • Home Based - California, CA

17h • Remote

About The Position

We are looking for a proactive and strategic Account Manager to join our team. You will be responsible for managing a portfolio of hotel partners, building strong relationships, and driving commercial performance. You will act as a trusted advisor to your partners, ensuring they understand and leverage HBX Group’s full value proposition and ecosystem. Your role will focus on optimizing partner performance, negotiating tailored commercial agreements, and delivering long-term, joint-value growth.

Requirements

• Strategic Relationship Management: Ability to build and maintain long-term, trust-based relationships with hotel partners. Skilled in consultative selling and understanding partner needs.
• Commercial Acumen & Negotiation: Strong negotiation skills with experience in structuring tailored commercial agreements. Understanding pricing, inventory, and distribution strategies in the hospitality sector.
• Data-Driven Decision Making: Proficient in analyzing performance data and market trends to inform strategy. Ability to translate insights into actionable plans that drive measurable results.
• Product & Revenue Optimization: Knowledge of hotel revenue management principles and Travel Products. Experience in identifying growth opportunities and optimizing partner performance.
• Collaboration & Communication: Excellent interpersonal and communication skills, with the ability to work cross-functionally. Comfortable collaborating with internal teams and external stakeholders across regions.
• Agility & Innovation: Thrives in a fast-paced, evolving environment. Creative thinker with a proactive, solution-oriented mindset.
• Data analysis & KPIs and metrics monitoring
• Microsoft Excel
• Business Intelligence tools knowledge for data visualization & comprehension (Tableau, Power BI, QlickView or similar)
• Presentations design (Microsoft Power Point)
• CRM platforms basic knowledge for data consultation & tracking interactions (Salesforce, HubSpot, Zoho or similar)
• Sales Enablement tools knowledge (Salesloft, Outreach, Groove or similar)
• Qualifications in Business Administration, Tourism Management, or a related field desirable.
• 3+ years of experience in commercial roles with direct partner interaction.
• Proven experience in contracting, negotiation, and account planning.
• Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners.
• Adept at managing multiple business priorities and complex situations with strategic thinking and composure.
• Experience in a fast-paced, dynamic environment is essential.
• Experience developing and executing account growth strategies.

Responsibilities

• Promote digital tools and partner portal capabilities to enhance partner engagement and self-service efficiency
• Serve as the primary point of contact for hotel partners. Build rapport and trust through a consultative approach. Represent HBX at industry events and networking opportunities.
• Monitor KPIs and performance metrics. Collaborate with Account Optimization Managers to ensure optimal commercial conditions. Identify opportunities through market trend analysis.
• Implement strategic plans aligned with regional and company goals. Prioritize partner interactions and support ecosystem integration with tailored product offerings.
• Understand partner potential and negotiate agreements. Improve contracting quality to drive conversion and revenue growth.
• Work closely with peers, stakeholders and other areas to ensure smooth execution.
• Ensure consistent use of internal tools and processes. Provide feedback for continuous improvement and support regional standardization.

Benefits

• attractive benefits package
• opportunity to work within an innovative, engaging and multicultural environment
• opportunity to build strong and lasting business relationships and friendships from around the world
• opportunity in developing your career locally or within one of our beautiful working locations across the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree