Account Manager - ShareGate
About The Position
As an Account Manager at ShareGate, you own the full revenue relationship with your accounts — leading renewals, uncovering expansion opportunities, and unlocking long-term value for a global portfolio of mid-market, large, and enterprise organizations. You act as a trusted advisor to IT teams navigating Microsoft 365 governance, surfacing their needs before they articulate them, guiding strategic conversations, and connecting our solutions to real outcomes. This is a high-impact, customer-facing role where your consultative mindset and ability to drive results will define your success.
Requirements
- 2+ years of account management or sales experience in a target-driven environment
- Strong verbal and written communication skills in English (French is an asset)
- Proven ability to deliver consultative, value-based customer experiences
- Comfortable managing a dynamic pipeline and adapting to shifting priorities
- Genuine curiosity for IT challenges and the Microsoft 365 ecosystem (governance, automation, adoption)
- Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit.
Nice To Haves
- experience in SaaS, tech sales, or inbound-led sales
- familiarity with HubSpot, Outreach, Gong, or similar CRM tools
Responsibilities
- Drive growth across your account portfolio by leading renewals and identifying expansion opportunities (seat upgrades, cross-sell, Pro/Enterprise packaging) to increase overall ARR
- Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion, using product usage data and engagement signals to get ahead of risk
- Own strategic conversations with key contacts through a rigorous discovery approach that connects real IT challenges to the concrete outcomes ShareGate delivers
- Strengthen multi-threaded relationships by coordinating with Technical Support, Product, and RevOps to align stakeholders and remove blockers to customer value
- Continuously improve outreach performance by experimenting with messaging, sequencing, and approaches — and using AI tools (Claude, Gong, Outreach) to work faster and decide smarter
- Maintain clean CRM hygiene in HubSpot to track pipeline, risks, and multi-threaded relationships so the team has accurate visibility into account health
- Position Pro and Enterprise offerings in compelling, tailored ways to unlock greater value across the Enterprise segment.
Benefits
- Base salary: $75k to $90k
- Pay mix: 65% base salary, 35% variable
- OTE: $115k–$138k
- LTIP program, share in Workleap's long-term growth
- RRSP + Family health insurance + telemedicine + annual wellness budget
- Flexible vacation policy
- Remote work, with access to our Montreal office
- In-person gathering twice a year
- Claude access, for everyone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
