Account Manager - Galloup

Galloup•Lansing, MI

1d•Hybrid

About The Position

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.

Requirements

1 year of previous sales experience
High School diploma or GED equivalent
Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software
Business acumen, including problem solving skills, critical thinking, and analytical abilities
Highly organized and detail-oriented
High abstract reasoning skills – solutions oriented
Ability to multi-task and shift priorities as needed
Ability to work in fast-paced, continuously evolving, and at times ambiguous environment
Ability to work well cross-functionally
Provides excellent internal and external customer service
Experience working in a sales department
Self-motivated to learn new technologies and accomplish tasks when due
Effective presentation skills in both small and large group settings
Honest, ethical
Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills
Strong influencing skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to stand, walk, climb stairs, and operate a vehicle.
Must possess and maintain a valid driver's license

Nice To Haves

3 years of Pipe/Valve/Fittings Distribution
5 years of Sales experience calling on Industrial/Commercial Industry or Mechanical Contractors
Bachelor’s degree

Responsibilities

Contact customers and develop and clearly articulate Galloup’s value proposition for products and services
Oversee sales activities and develop relationships with customers
Responsible for managing accounts, ensuring clients are satisfied and generating new sales opportunities
Keep CRM system up to date with account, contact and opportunity pipeline information
Attend sales meetings and other company meetings as requested; may attend industry shows and conventions
Professionally represent Galloup in presentations, briefings, and trade events
Promote customer training (lunch and learns, etc.)
Make special or emergency deliveries if needed
Responsible for annual budgeting and forecasting process
Work with the team on Project set up, and participate in pricing discussions
Forward information on competitors’ activities, and possible sales leads
Plan strategy, goals, and objectives for each account
Regularly meet or exceed sales targets
Perform business reviews to align Galloup’s capabilities with client goals and present this to executive levels in the client organization
Make calls independently or with internal resources including technical and management to achieve account goals
Interact with Galloup management, vendors, inside sales, and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders, and ensure efficient and effective project delivery
Manage the proposal delivery process, including follow-up, and work with Galloup resources to develop proposals
Pursue desirable business that aligns with company goals
Maximize gross margin and achieve Galloup’s profit goals from assigned accounts
Participate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunities
Regularly review all pertinent sales reports.
Provide value-added service by helping customers find more efficient solutions
Always represent the company in a public relations capacity
Submit call, expense and other reports as required
Work with the Project Team to present change orders on given projects
Act as a liaison between various Galloup resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty, and repair issues
Assist in collecting from delinquent accounts; may obtain credit information from new customers
Perform other duties as assigned