Account Manager

Rhode Island Blood Center•Providence, RI

12h•$61,000 - $68,000

About The Position

The Account Manager cultivates and expands relationships within an assigned territory to achieve blood collection goals and help ensure the blood center meets the needs of hospitals and patients. The role plans, develops, and promotes blood donor recruitment activities and educates donors, sponsors, and community members about recruitment and NYBC enterprise-wide activities. The Account Manager manages sponsor accounts and blood drive performance, develops new sponsor relationships, coordinates and schedules blood drives, and works with internal teams and community partners to optimize collections and use of resources. The role also represents the organization at community and industry events, supports departmental programs and projects, and trains new Account Managers. Territory coverage is throughout Rhode Island, Massachusetts, and Connecticut; the role may require evening and weekend work. The proposed annual salary is $61,000–$68,000, with a base salary and eligibility for performance-based incentive compensation under company plans and policies.

Requirements

At least 2 years of progressively responsible experience in account management, territory sales or business development, donor recruitment or nonprofit fundraising, healthcare sales or medical services, community-based outreach, or customer relationship management in a performance-driven environment.
A valid driver's license.
Must have a reliable personal vehicle.
Working knowledge of sales and marketing practices and techniques, data systems, and applicable state driving laws.
Proficiency with Microsoft Word, Excel, and Outlook.
Excellent interpersonal communication skills and professional demeanor.
Strong follow-up, time management, and project management skills.
Training and presentation skills.
Cultural competency and ability to communicate effectively and sensitively with people and groups from diverse backgrounds.
Ability to work independently and collaboratively in a team environment, including with remote supervision.
Ability to work a non-traditional schedule, potentially including evenings and weekends.
Ability to organize and prioritize tasks, meet deadlines under pressure, and manage multiple demands in a fast-paced environment.
Ability to lead others through coaching and training and work effectively with people at all organizational levels.
Ability to respond to management, prepare clear written and oral communications, troubleshoot and solve problems, adapt to change and unpredictability, and provide high-quality customer service.
Ability to identify and implement actionable steps to resolve problems.

Nice To Haves

Bachelor’s degree preferred, or equivalent relevant experience; education and experience may be combined, with emphasis in sales, public relations, management, education, customer service, business development, or nonprofit work.
Blood banking experience.

Responsibilities

Achieve monthly and annual blood collection goals in the assigned territory by planning and organizing blood drives and donor center events with account sponsors.
Ensure accurate collection projections, pre-drive promotion, and donor scheduling in accordance with department guidelines while supporting cost-effective blood drives.
Coordinate with blood drive sponsors; motivate, inspire, and educate them on effective promotion.
Manage daily recruitment activities, identify and resolve issues affecting collection goals, maintain internal and external communication, and support quality customer service.
Prepare and deliver meetings and presentations; educate sponsors, coordinators, and recruitment committees and provide materials and support for blood drive promotion.
Participate in planning special recruitment events, sponsor and donor recognition programs, and sponsor workshops.
Apply market-specific strategies and marketing tools to evaluate sponsor accounts and improve donor participation.
Identify, evaluate, qualify, and develop prospective sponsor accounts and recruitment or sales approaches to expand the donor base.
Maintain accurate, current account information in account calendar software and generate blood drive reports.
Represent and promote the organization at community events, chambers, and member organizations; serve as a subject matter expert on blood industry topics and potentially speak at conferences or relevant meetings.
Plan, evaluate, and schedule blood drives with the divisional calendar manager to meet collection goals, optimize staff and resource use, and maintain predictable collections throughout the year, including during holidays and school breaks.
Review blood drives, confirmation status, open capacity, and other details affecting performance.
Collaborate with the team to achieve divisional goals and balance the collection calendar and mobile event schedule.
Cover vacant territories and support other divisional territories as needed to achieve regional or divisional goals.
Participate in departmental projects, including high school workshops, education events, and award luncheons.
Provide applicable training to new Account Managers.
Work flexible hours, including evenings and weekends as needed.
Perform other related duties as assigned.