Account Managers

StradIT • New York, NY

22h

About The Position

As an Account Manager at StradIT, you will be the primary point of contact for our valued clients, responsible for managing and nurturing long-term relationships to ensure customer satisfaction and business growth. You will collaborate closely with internal teams to understand client needs, develop strategic account plans, and deliver tailored solutions that align with their objectives. Your role will involve proactively identifying opportunities for upselling and cross-selling, managing contract renewals, and addressing any issues or concerns promptly and effectively. You will also track account performance metrics and provide regular updates to both clients and management.

Requirements

• Proven experience as an Account Manager or similar client-facing role, preferably in IT services or technology sectors.
• Strong interpersonal and communication skills with the ability to build and maintain client relationships.
• Demonstrated ability to understand customer needs and deliver solutions that add value.
• Experience with sales processes, contract negotiation, and account planning.
• Excellent problem-solving skills and the ability to manage multiple accounts simultaneously.
• Self-motivated with a results-oriented approach and the ability to work independently and as part of a team.
• Familiarity with CRM software and Microsoft Office tools.

Responsibilities

• Manage and nurture long-term client relationships to ensure customer satisfaction and business growth.
• Collaborate with internal teams to understand client needs, develop strategic account plans, and deliver tailored solutions.
• Proactively identify opportunities for upselling and cross-selling.
• Manage contract renewals.
• Address client issues or concerns promptly and effectively.
• Track account performance metrics and provide regular updates to clients and management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level