Account Manager

Wisenbaker Builder Services • Jacksonville, FL

21h

About The Position

The Account Manager serves as the primary point of contact between builder partners and Wisenbaker’s internal teams. The role manages customer relationships and account performance, coordinates communication and execution across teams, and helps ensure customers receive reliable service and support. The Account Manager also acts as a product and program expert in builder design centers and showrooms, supports customer onboarding, monitors account metrics and product usage, and identifies opportunities to grow existing accounts.

Requirements

• High school diploma required.
• Proficient in Microsoft Excel, Word, and Outlook.
• Excellent relationship-building and communication skills.
• Self-motivated, results-driven, and adaptable to change.
• Strong organizational skills and the ability to manage multiple priorities.

Nice To Haves

• Familiarity with Wisenbaker’s product and service offerings.

Responsibilities

• Build and maintain strong relationships with assigned builder accounts.
• Coordinate with internal teams to ensure timely, accurate service delivery.
• Act as the product and program expert in builder design centers and showrooms.
• Support onboarding of new customers in collaboration with the Sales team.
• Forecast, track, and report key account metrics and product usage.
• Monitor sample inventory and presentation quality in builder spaces.
• Communicate customer feedback and needs to internal and field operations.
• Help resolve and prevent issues to maintain high customer satisfaction.
• Assist with implementing and updating product offering programs.
• Manage accounts receivable for assigned customers.
• Look for growth opportunities within existing customer accounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED