Account Manager
About The Position
Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. Avero is looking for an Account Manager within our Revenue team with proven experience in an evolving hospitality SaaS company industry. We are looking for a highly ambitious and entrepreneurial candidate that has a love for, and a deep grasp of, the hospitality SaaS industry and has the ability to build relationships with key decision makers. Reporting to the Global Account Manager, you will manage all aspects of the customer relationship, represent the company, and work across all relevant cross-functional areas to guarantee effective communication, implementation and execute on secondary sales opportunities within your territory. The Account Manager will work closely with Customer Success, Customer Support, Product, Engineering, and Finance to deliver world-class customer service and solutions to market as well as create sales materials such as sales presentations, sound bites, and testimonials to ensure the closure of sales. This position will require domestic and international travel.
Requirements
- 2+ years of experience in sales/account management roles, preferably in the hospitality SaaS company industry.
- Strong knowledge of the hospitality industry, vertical specialization a plus (Hotels, Restaurants, and Casinos).
- The ability to sell an app and tech-based platform.
- Able to multi-task, prioritize and manage time effectively and have the ability to build relationships at all organizational levels.
- Excellent listening and presentation skills with experience presenting to C-Level and technology leaders.
- Demonstrated performance in meeting and exceeding sales quotas in a SaaS environment.
- In-depth knowledge of the Avero platform and Salesforce/CRM a plus.
- Ability to travel both domestic and internationally.
- Ability to actively listen and manage conflict resolution.
Responsibilities
- Work with the Global Account Manager to identify, develop, and execute on account sales strategies across assigned accounts in your book of business.
- Serve as single point of contact for business development within assigned accounts.
- Own all facets of the account management process, understand business drivers, leverage cross functional resources, and analyze key metrics for customer sales.
- Engage with customers to understand their needs and deliver results.
- Develop and execute expansion strategies to meet quota.
- Work with Customer Success and Customer Support to gather strategic results and organize sales presentations.
- Communicate effectively with the customer success team to create and close on conversion, upgrade, and expansion opportunities.
- Maintain a growth mentality and seek constant skill improvement and knowledge gain while working collaboratively with peers.
- Ensure our customers receive the highest level of sales and operational excellence.
- Stay ahead of industry trends, competitive activity, and customer opportunities and suggest new ways to increase sales.
Benefits
- Competitive compensation, coupled with an emphasis on work/life balance.
- Employer-sponsored benefits package including Health, Dental and Vision insurance.
- Health Savings Account with contributions from Avero quarterly!
- Medical and Dependent Care Flexible Spending Accounts
- Company Paid Disability, Life Insurance and AD&D
- Commuter Benefits (for those in NYC!)
- 401k and Company Match
- Parental Leave
- ClassPass Discounts
- Equity in the company – all employees have a stake in our growth!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
