Account Manager, Croatia

RateHawk

10d • Remote

About The Position

RateHawk is part of Emerging Travel Group, a travel-tech company known for its brands ZenHotels and Roundtrip, operating in over 220 markets. Their mission is to create, distribute, and operate convenient travel products by innovating within the travel industry. As an Account Manager, you will be responsible for maintaining and developing client relationships and consolidating the company's presence in the local market. This is an Individual Contributor role, not a Team Lead, and is a remote vacancy for candidates residing in Zagreb, Croatia.

Requirements

• Minimum of 2 years of successful experience in account management or business development of B2B companies within the travel industry
• In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs)
• Fluent in Croatian and English
• Up to 30% of travel time may be required
• Used to data-driven decision-making, metrics-driven and good with numbers
• Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer
• Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence

Nice To Haves

• Competence in API technology deals is a plus

Responsibilities

• Expand and consolidate presence in the assigned territory
• Maintain and develop relationships with signed partners (tour operators, travel agencies, travel management companies, OTAs) to increase their performance
• Collaborate with the sales team to identify and grow opportunities within the territory
• Follow-up with existing and new partners to provide system training
• Position the brand within the travel trade through ongoing product presentations and networking events
• Address incident issues, ensuring partner support
• Payments control: oversee and ensure accuracy in transaction processing
• Spend approximately 30% of working time on business trips, including meetings with clients, industry events, and other business-related events
• Provide market & competitive environment analysis
• Provide regular comprehensive reporting through CRM and internal systems
• Maximize and develop API deals with potential and existing partners

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed