Account Manager

Health Plans Inc•Remote, US,

19d•$80,000 - $100,000•Onsite

About The Position

HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission. Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.

Requirements

Bachelor’s Degree or equivalent experience.
Three to five years’ experience in client services, preferably in the healthcare industry.
Effective communicator across all levels.
Proven ability to prioritize, multitask, and meet deadlines.
Detail-oriented, analytical, and proactive with follow-through.
Able to work independently and collaboratively.
Understands system interactions and maintains confidentiality.
Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

Coordinate and manage the plan implementation for new clients, as well as managing the overall servicing of account issues for existing clients.
Coordinate the plan implementation by producing educational materials, conducting benefit meetings, designing, and communicating plan design.
Collaborate closely with internal staff to communicate service issues; coordinate plan building design; resolve claim payment issues; provide general account service; and provide support to Sales Manager/Director.
Conduct service meetings with each client.
Coordinate the implementation of new groups and overall servicing of account issues for existing clients and brokers.
Conduct benefit meetings, producing educational materials, resolving claims/service issues.
Communicate with internal staff on any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.
Develop all employee/employer materials.
Prepare reports requested by employers/brokers.
Assist clients/brokers with analysis of reports.
Notify and assist clients/brokers with compliance and reporting requirements with respect to benefit plans federal mandates etc.