Account Manager

Intertek•Bozeman, MT

3d•Remote

About The Position

Intertek, a leading provider of quality and safety solutions, is actively seeking an Account Manager to join their People Assurance team. This role offers a career in SaaS, focusing on empowering workforces, identifying operational gaps, and mitigating risk. The position involves working with Intertek Alchemy, Intertek Catalyst, and Intertek Wisetail, which provide frontline worker training, asset protection communication programs, and learning management systems, respectively. Intertek aims to reduce risk for consumers, brands, and organizations globally, functioning as a Total Quality Assurance Provider.

Requirements

Bachelor’s degree (or equivalent combination of education and experience).
3+ years of account management, customer success, or related client-facing experience, preferably in a SaaS environment supporting SMB and mid-market customers.
Strong analytical, consultative, and organizational skills.
Ability to manage multiple accounts, prioritize competing demands, and meet deadlines.
Effective written, verbal, and presentation-based communication skills.
Customer-focused professional with strong technical and administrative capabilities.
Ability to travel as needed (up to 15%).
Eligibility to legally work in the United States in a remote work environment.

Responsibilities

Manage a portfolio of SMB and mid-market clients, serving as the primary contact and building strong relationships with key stakeholders.
Drive customer success through regular check-ins, business reviews, adoption planning, training, and best-practice guidance.
Monitor account health, conduct usage audits, and proactively address risks while ensuring clients maximize platform value and resources.
Identify growth opportunities, support strategic planning, and recommend solutions that align with client goals and business objectives.
Own renewals and account retention by managing forecasts, contract needs, outreach efforts, and cross-functional collaboration to deliver an exceptional client experience.
Perform other duties as required.