Account Manager
About The Position
Lexitas is seeking a client-focused and detail-oriented Account Manager. This role is vital in delivering a premium client experience to attorneys and legal teams. You will act as a trusted liaison, managing sensitive medical records and ensuring accurate, timely communication with clients. If you thrive in fast-paced environments and pride yourself on going the extra mile, this is the opportunity for you. Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service and legal talent. Built on a foundation of trust, professionalism, and innovation, Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and internationally.
Requirements
- High school diploma or equivalent required
- 3+ years of customer service experience in a professional setting
- General proficiency with Outlook, Word, Adobe Acrobat, and web-based platforms
- Demonstrated ability to handle confidential information with discretion
- Excellent attendance, punctuality, and accountability
- Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
Nice To Haves
- Bachelor’s degree preferred
- Familiarity with subpoenas, written depositions, and legal records is a plus
- A service-minded professional who thrives in a fast-paced, client-centric environment
- Someone with exceptional attention to detail, communication skills, and organizational capabilities
- A natural problem solver who takes ownership and consistently exceeds expectations
- A collaborative team player with a "can-do" attitude and high level of initiative
Responsibilities
- Serve as the primary point of contact for assigned client accounts
- Provide bi-weekly status updates and proactive outreach on open cases
- Respond to client inquiries within the same business day, resolving issues promptly and accurately
- Verify and process medical records in compliance with HIPAA and all legal standards
- Collaborate with legal and medical offices to gather and communicate essential case information
- Troubleshoot client concerns and document outcomes to ensure first-contact resolution
- Safeguard confidential client information and escalate critical feedback to leadership
- Support internal staff with accurate, up-to-date record management
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and paid holidays
- Company paid maternity, baby bonding and military leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
