3(16) Account Manager (Overlay product)

Pentegra Services, Inc.•Remote, US,

2d•$75,000 - $90,000•Remote

About The Position

Account Manager services Enhanced 3(16), Comprehensive 3(16) and Institutional 3(16) clients; maintains Bundled Recordkeeper/client/advisor relationships for approximately 100 Comprehensive clients and assists with Enhanced 3(16) clients; reviews compliance testing; contribution calculations; sign / file Form 5500 and works with auditors. The position requires high levels of confidentiality and the ability to work as part of a team, while independently managing accounts. Excellent communication skills and a full understanding of customer service is a must. Position is for experienced Account Managers.

Requirements

5+ Years of Defined Contribution retirement compliance and service experience
Minimum of 1 year in Account Manager or similar role in retirement administration.
QKA designation required or willingness to attain.
Excellent Client Relationship skills
Mastery of administrator functions and skills
Problem solving ability
Excellent communication and organizational skills
Ability to work in fast paced team environment
Knowledge of Excel and other Microsoft applications/software
Experience with FT Williams strongly desired
Ability and willingness to provide a high level of service to clients and partners.
3(16) Fiduciary Services knowledge a plus
If remote employee, must have previous experience working from home

Responsibilities

Provides timely, superior customer service and issue resolution to clients and advisors
Maintains client relationships with high client retention rate
Interprets plan documents. Able to identify and effectively communicate improvements to clients and partners.
Thorough knowledge of ERISA, IRS & DOL regulations regarding qualified plans
Works with assigned Administrator to ensure deadlines are met timely
Works with client to ensure Plan corrections are properly executed
Support the training and development of new team members by providing guidance, sharing best practices, and helping them develop the skills and knowledge needed to succeed in the role.
Participate in projects throughout the year in order to support the team in meeting industry deadlines.
Assigned Account Manager for key clients, including large and significant retirement plans.
Review Form 5500 as prepared by Bundled Recordkeeper
Review compliance Testing as prepared by the Bundled Recordkeeper (ADP/ACP; 415; 402(g) 416, 410(b))
Review census data including any data integrity reports, if applicable
Review employer contribution calculations as prepared by Bundled Recordkeeper
Review participant QDROs prior to sending to Legal
Review hardship distribution requests
Work with plan’s Form 5500 auditor to provide limited audit support for Enhanced 3(16) clients.
Provides oversight and management of the following tasks as performed by Bundled Recordkeeper for an assigned client base of approximately 100 Comprehensive clients.
Review Plan Document
Review SPD and SMM for compliance with ERISA
Review recordkeeper’s preparation and delivery of required plan Notices (including the participant fee disclosure notice)
Review eligibility provisions and determinations
Review enrollment
Review vesting
Authorize and review the Bundled Recordkeeper’s preparation of SAR
Confirm forfeitures / Suspense Accounts were used in accordance with plan document
Confirm the Bundled Recordkeeper processed all involuntary distributions
Conduct Annual Plan Review (APR)
Works with Bundled Recordkeeper to pull contribution report to track the timeliness of contributions
Works with plan’s Form 5500 auditor to provide audit support.