Account Manager

Triangle Rubber Co•Goshen, IN

8d•$60,000 - $65,000

About The Position

The Account Manager develops customer relationships and new business while managing customer programs from purchase order through end of service. The role coordinates information and activities across customers and internal departments, tracks program milestones and schedules, and leads cross-functional teams to support safe program launches. It also supports field sales groups, customer visits and calls, quoting, feasibility reviews, and custom packaging approvals.

Requirements

Working knowledge of key Triangle departments and their functions, including Sales, Operations, Engineering, Quality, Logistics, Customer Service, and Shipping.
Knowledge of plastic injection molding tooling and processes.
Strong understanding of GD&T and print reading.
Ability to analyze dimensional reports, summarize findings for the launch team, and drive solutions to dimensional issues.
Ability to analyze difficult problems, recommend solutions to the launch team, and drive them to completion.
High attention to detail.
Ability to define schedules and track and manage activities to meet published timing.
Ability to make presentations to large and small groups.
Excellent computer skills, including use of MS Office and MS Project.

Responsibilities

Develop relationships with accounts to gain new business.
Obtain new RFQ data from accounts and enter QIF information into the Triangle system.
Follow up on quotes to close them.
Coordinate information for multiple programs and customers.
Hold weekly internal program management meetings for communication and program tracking.
Manage assigned programs from customer purchase order through end of service.
Coordinate internal departmental activities through launch management MSR.
Manage and maintain the launch management checklist and MSR.
Communicate program milestones and timelines at least weekly.
Maintain and update the capacity system and application system as the product evolves.
Manage completion of quote feasibilities.
Manage custom packaging concepts and approvals.
Participate in customer-driven conference calls.
Manage customer visits relating to program activities.
Lead cross-functional teams to coordinate activities for safely launching new programs.
Communicate and assist field sales groups with customer needs.
Manage bank builds related to activities such as tool modifications or repairs.
Perform other activities requested by the VP of Sales and Engineering.