Account Manager

ABM•Middletown, PA

About The Position

The Account Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. The Account Manager develops and implements cost control measures and level-of-service standards to ensure compliance with customer specifications and contract requirements for assigned buildings. They oversee inspections, quality control measures, and the inventory control of equipment and supplies.

Requirements

Bachelor's degree in business administration or related project management experience
3 - 5 years of progressive management experience growing bottom-line profit in a building service industry
Successful track record of growing business organically
Proficiency in MS Office Suite (Word, Excel, Outlook, and PowerPoint)
Multi-tasking and time management skills with the ability to prioritize tasks
Ability to execute against a project plan
Highly organized and detail-oriented
Excellent analytical and problem-solving skills
Strong communication and customer service skills
Demonstrated budget management capabilities
Proven adaptability and flexibility in managing changing project demands

Responsibilities

Provide operational solutions to our clients as well as supervisors.
Assists in managing the financial performance of all accounts while building and maintaining solid customer relationships.
Manages P&Ls, account financial performance, and improves the bottom line.
Responsibilities include directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and terminating employees.
Demonstrates commitment to safety and quality of service.
Manages the daily tasks of subordinates in a complex environment.
Implements processes and procedures to drive improvements.
Ensures that services are performed as contracted and at the intended profit margins.
Troubleshoots potential problems and concerns.
Manages the company’s quality control monitoring and safety programs at assigned buildings.
Identifies opportunities for additional or periodic services to increase revenue.
Ensures compliance with company policies and all federal, state, and local government regulations.
Ensures accurate and timely submission of paperwork, including terminations, labor variance action plans, and operational models.
Analyzes and proactively manages both the financial and operational performance of assigned buildings.
Ensures payroll accuracy and timely submission, while correcting discrepancies when applicable.
Provides leadership to Supervisors and Lead personnel assigned to the buildings.
Demonstrates adaptability and flexibility in dynamic environments, adjusting strategies to meet evolving client needs.
Effectively manages multiple tasks and priorities, showcasing strong multitasking abilities.
Holds oneself accountable for project outcomes, ensuring responsibilities are met with integrity.
Exhibits ownership by proactively addressing challenges and driving continuous improvement.