Account Manager (Public Safety)

CentralSquare Technologies•,

3d•Hybrid

About The Position

This role establishes and maintains long-term relationships within an assigned territory of CentralSquare clients and uses those relationships to preserve, promote and expand CentralSquare business with key client stakeholders. Positional goals include client satisfaction, client references, add-on sales, and continued renewal of the client’s annual system maintenance. The Account Manager will work under moderate supervision with latitude for independent thinking and judgment.

Requirements

Proficient in using Sales Force and CPQ as primary repository of all communication and quotes.
Proficient in Outlook, scheduling of meetings, coordinating demo events.
Must follow CentralSquare's code of ethics.
Must be able to negotiate and implement contracts, sales orders, change orders and follow processes to ensure you have the correct documentation to book an order.
Position will require a home office with ability to conduct meetings, phone calls and maintain a professional environment.
Internet connectivity is required.

Nice To Haves

Employee will be provided training for CSVS, but then expected to implement these tools throughout the sales cycle.

Responsibilities

Maintain sales coverage for assigned territory, including selling additional add-ons and cross-sell products to CentralSquare customers.
Promote whitespace selling of additional cross-sell products and more complex CentralSquare offerings, typically over the $15k threshold.
Utilize CSVS (CentralSquare Value Selling) throughout the sales cycle.
Document phone calls and record emails in Sales Force.
Maintain a sales pipeline within Sales Force with current and accurate updates, including close dates, stage, and deal forecast data.
Secure sales in an ethical manner that meets and exceeds customers’ expectations.
Lead client-facing training sessions to generate upsell opportunities through targeted recommendations of additional products and/or services and feature familiarity.
Engage customers through phone calls, emails, and other methods to promote additional product offerings using exceptional communication skills.
Act as the liaison and main point of contact in group events for your territory, including scheduling meetings and coordinating demo events (web or on-site).
Learn and explain CentralSquare product offerings at a high level to become a trusted advisor to the customer base, including understanding the public safety industry.
Communicate with internal teams to represent customers’ needs and set correct expectations with customers during demos and engaged conversations.
Follow CentralSquare's code of ethics and sell products that are available based on product and marketing communications.
Negotiate and implement contracts, sales orders, and change orders, and follow processes to ensure correct documentation for booking an order, potentially working with legal, contracts, and finance teams.
Maintain CentralSquare policies on discounts and engage appropriate management for discount approval.
If an RFP is received, engage with the proposals team and provide required documentation in a timely manner, which may include proposals, gathering documents, references, and SOWs.
Provide friendly customer service and engage customer success or support when customers need additional help or become escalated.
Engage and learn about the assigned territory, including competitors, customer product usage, and market trends.
Travel up to 25% as needed for on-site presentations, sales meetings, and/or training.
Perform all other duties as assigned.