Account Manager
About The Position
This is a customer operations–focused position responsible for owning the day-to-day execution, service experience, and ongoing support of key accounts. As a foundational hire in ADL’s expansion, you’ll work directly alongside leadership to help build the operational backbone of the division - ensuring our customers receive consistent, high-level service while supporting long-term account growth. You’ll be the bridge between the customer and internal teams, stepping in wherever needed to keep freight moving and relationships strong. If you thrive in a fast-paced environment, take pride in execution, and don’t hesitate to roll up your sleeves when things get challenging, this role offers significant upside and career growth.
Requirements
- 3–5+ years of experience in transportation/logistics (3PL experience strongly preferred)
- Strong operational understanding of how freight moves (not just customer-facing experience)
- Proven ability to manage both customer relationships and execution responsibilities
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and ability to stay composed under pressure
- Excellent communication skills - clear, responsive, and solution-oriented
- Self-starter with a strong sense of urgency and accountability
- Comfortable operating in an evolving, build-from-scratch environment
- Proficiency in Microsoft Office (Excel required)
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Serve as the primary point of contact for assigned accounts, owning day-to-day communication and service execution
- Partner with Sales to support and maintain a portfolio of key customers
- Build and maintain relationships across multiple levels within customer organizations
- Maintain strong visibility into daily shipment activity and proactively address service issues
- Step into execution when needed to ensure loads are covered and service commitments are met
- Work cross-functionally with operations to establish and maintain SOPs and customer-specific KPIs
- Support the bid lifecycle including RFPs, pricing coordination, and contract implementation
- Identify service gaps, process improvements, and opportunities to strengthen customer relationships
- Contribute to building scalable processes and best practices as the ADL Organization grows
Benefits
- Competitive base salary with long-term upside
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
