Account Manager

DataEQ

2d•Remote

About The Position

At DataEQ, we transform unstructured customer and public feedback into powerful, actionable insights. By combining cutting-edge AI with our unique human data labeling platform, we help some of South Africa’s leading companies - including top banks, retailers, and insurers - enhance customer experiences, manage risk, and optimize digital services. Our innovative solutions are driving real impact across industries that matter. When you join DataEQ, you become part of a dynamic and diverse team of over talented professionals, including data scientists, analysts, product specialists and creative problem-solvers. We’re committed to fostering a collaborative, supportive environment where fresh ideas thrive and your work directly influences how major brands understand and engage with their customers. If you're passionate about building strong client relationships, improving customer journeys, and shaping how clients engage with technology, DataEQ is the place for you. We’re looking for an Account Manager to take ownership of a portfolio of clients and make sure they get real, measurable value from DataEQ’s data and platforms. This is a mid-level client service role at the heart of our Core business. You will manage day-to-day client relationships, drive renewals and organic growth across your portfolio, and act as the bridge between your clients and our product and consulting teams. You will build deep familiarity with our platforms, Analyse and Engage, and with how our data is collected, processed, and turned into insight, so that you can guide clients towards the answers that matter most to their business. This is an ideal role for someone who is commercially curious, well organised, and energised by building trusted client relationships, with a clear path of progression towards Senior Account Manager and beyond.

Requirements

A tertiary qualification
3+ years of experience in a client-facing or account management role (preferably in tech, SaaS, consulting, research, or data-driven services)
Strong relationship-building and communication skills, both in writing and in person
Experience managing multiple clients or projects simultaneously, with excellent attention to detail
Analytical problem solving and confidence working with quantitative and qualitative data
Proficiency in MS Word, PowerPoint, and Excel, and comfort learning and navigating new web-based software applications
Target-driven, determined, and energetic
The ability to work flexibly in a fast-paced, performance-orientated environment
A collaborative colleague who builds strong relationships internally as well as externally
A curious, always learning personality, excited by the scale and potential of the DataEQ vision
Able to travel locally

Nice To Haves

Exposure to customer experience, CX metrics, or social media analytics
Experience in financial services, telecoms, or retail sectors
Experience presenting insights or research findings to senior client stakeholders
Familiarity with client success, renewals, or upsell processes
Interest in automation, AI, and process optimisation

Responsibilities

Own the day-to-day relationship for a portfolio of clients across sectors such as financial services, telecoms, and retail
Drive renewals so that they are processed timeously, and complete relevant RFPs and RFQs with support from your line manager
Build a solid network of contacts within each client organisation, from day-to-day users through to budget holders
Identify the key business problems our data can be used to solve and position DataEQ’s solutions accordingly
Ensure our data is understood and used widely across client teams, rather than by a single champion
Develop a clear growth strategy for your client base and focal industries, with input from your line manager
Identify and pursue upsell and cross-sell opportunities across your portfolio
Set and track client forecasts and upsell plans, with input from your line manager
Drive adoption of our data across new teams, users, and use cases within client organisations
Act as the first point of contact for client queries and resolve them promptly
Ensure the smooth running of your clients’ Analyse, Engage and Publish accounts
Help clients extract value from our data through dashboard builds, insight walkthroughs, and platform training
Brief the analytics team on reporting requirements and ensure completed reports reflect the client brief
Quality-check outputs for accuracy before they reach the client, and manage client change requests
Proactively manage client expectations, identifying and communicating risks early and escalating issues where needed
Draw up proposals and cost estimates
Keep account documentation, pipeline records, and forecasts accurate and up to date
Support the Finance team in following up on and resolving overdue client payments

Benefits

Market-related remuneration (including generous bonus structure)
Generous annual leave
Birthday lie-in
Long-term service compensation after 5 years and 10 years
Pension and group life insurance (compulsory)
Optional medical aid
A solid work-from-home set-up, which includes a contribution towards your WFH expenses
Access to co-working spaces in Johannesburg and Cape Town
Regular team updates to keep everyone aligned and engaged
Fun social events and opportunities to connect informally