Account Manager

Health Access Solutions

1d • $60,000 - $75,000 • Remote

About The Position

At Health Access Solutions, our purpose is clear: to provide open access to health care that is financially secure, affordable, and sustainable. We're on a quest to make that real for every member we serve, and we're looking for an Account Manager who wants to be part of that work. This role is not just about managing a book of business, but about genuinely caring that the people on the other end of the phone understand their benefits, trust the process, and feel taken care of. This is a fully remote role, and we've built our systems and our culture to support people who do their best work from wherever they work best.

Requirements

• Solid, demonstrated understanding of client or account management.
• Experience with project coordination across multiple stakeholders.
• Experience in employee communication and education.
• Ability to make things easier, not harder, for clients and members.
• Warm, professional demeanor capable of building trust over time.
• Genuine curiosity and the ability to ask good questions.
• Attention to detail in noticing member confusion, timeline slippage, or process inefficiencies.
• Ability to manage multiple tasks simultaneously while maintaining focus on individual interactions.
• Proven follow-through and commitment to completing tasks.
• Ability to handle responsibilities effectively.

Nice To Haves

• Experience in benefits or healthcare is a plus.

Responsibilities

• Be the primary point of contact for clients, answering questions, providing guidance, and explaining options.
• Own new account setup from handoff to fully active by managing group enrollment, timelines, and all intermediate steps.
• Analyze and present benefit plan options, collaborating with clients and members to ensure understanding of available choices and suitability for their situations.
• Ensure each member is enrolled correctly and understands their plan, demonstrating patience in explaining complex benefit information.
• Proactively manage renewals and plan changes with thoroughness, attention to compliance, and a focus on a smooth member experience.
• Identify and communicate issues with processes, communication, or workflows, and suggest improvements.

Benefits

• 401(k) with employer match
• Training & development
• Wellness resources
• 20 days PTO annually
• Full benefits package including health, life, and disability coverage with additional coverage options
• Home office equipment provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed