Account Manager

Cactus Communications Services Pte. Ltd. • Woodbridge Township, NJ

5d • Remote

About The Position

The Account Manager (AM) plays a crucial role in managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications. This role is critical in meeting the organization’s KPIs and consistently meeting clients’ expectations. Additionally, AMs may support larger, more complex accounts and projects under the guidance of senior team members. While Cactus Life Sciences is a remote-first organization, this role is specifically for candidates located on the East Coast of the US.

Requirements

• Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry.
• Fluency in English, both written and spoken.
• 2+ years’ experience within healthcare communications agencies (medical communications preferable).
• Demonstrable client relationship building skills.
• Experience in leading small accounts and/or multiple projects.
• Understands the importance of KPI measurement within a business setting.
• Proficiency in Microsoft Office suite (e.g., Microsoft Project).
• Proficiency in Adobe.
• Knowledge of AI utilization.
• Knowledge of omnichannel/digital strategies.
• Legal authorization to work in the country where this role is advertised.

Nice To Haves

• Fluency in other languages is beneficial.

Responsibilities

• Building strong client relationships to support account growth and assist in maintaining Key Account Plans (KAPs).
• Supporting and collaborating with senior CS team to develop KAPs and maintain client engagement plan, helping to ensure successful delivery of anticipated annual fee.
• Building and maintaining solid relationships with clients to ensure account sustainability and growth.
• Supporting senior CS team to develop scopes of work.
• Sharing client insights with senior CS team to develop preferred ways of working on account and be a knowledge point for account health checks.
• Actively seeking first-hand client feedback, and seeking support from senior team members to implement new solutions.
• Maintaining regular client communications ensuring service levels are being met. Flagging concerns to senior team members to help support risk mitigation plan(s) where needed.
• Updating CRM/Excel (client meetings, objectives, financial insights) for account(s).
• Willing to travel to client meetings and for onsite responsibilities.
• Working towards trusted advisership with clients, supporting client discussions.
• Seeking advice from senior CS support to understand client’s broader enterprise environment.
• Ensuring implementation of MSA framework and internal processes, seeking support if required.
• Seeking to understand the therapy area, product, and asset competitors, as well as knowledge of CLS services.
• Seeking to understand client’s broader environment (e.g., governing body limitations such as ISMPP/ABPI/Sunshine Act, and evolving opportunities such as social media and AI) to ensure best possible solutions for accounts and service offerings.
• Supporting smooth account delivery by leading status meetings, maintaining proactive client communication, tracking project timelines and finances, prioritizing workload, and fostering strong collaboration across internal teams with clear role understanding.
• Requesting support from senior CS team members to cascade negative client feedback to the team.
• Utilizing CS Leadership support for complex, strategic, innovative and new service projects.
• Attending standard project briefings and client debriefs on accounts.
• Embedding key learnings and improved ways of working on account delivery.
• Regularly reviewing (monthly) performance of account (quality/project recoveries/timelines/fee vs forecast).
• Embracing team changes (where necessary), retaining a flexible mindset.
• Cascading client’s internal processes and MSA account specifics to account team, to facilitate ongoing adherence.
• Identifying organic account growth opportunities and where appropriate making recommendations to the client.
• Identifying and generating new opportunities within existing accounts, calling upon expertise of senior CS team to explore new project types / opportunities.
• Increasing knowledge of Cactus Medical capabilities and service offerings.
• Developing proposals on existing account(s) to drive organic growth.
• Implementing client engagement plan (as part of KAP) to sustain and grow account.
• Supporting in achieving account financial targets with an understanding of interconnected KPIs.
• Ensuring accurate monthly financial reporting including development of SoWs and simple reconciliations, out of scope tracking and flagging to client, assessing fee vs forecast flagging gaps accordingly.
• Supporting senior CS Lead in securing annual project conversion and organic growth to meet account targets in support of repeat/continual business.
• Ensuring formal approval (from Finance and Executive Sponsor) obtained before any discounts, rebates, and write-offs are provided to the client.
• Assisting in the development of streamlined / efficient account reporting practices and circulating to broader client service team.

Benefits

• Annual leaves
• Public holidays
• Personal days
• A special day off for your birthday
• Maternity leave
• Paternity leave
• Sabbatical opportunities
• Comprehensive health coverage for you and your family
• Dental care
• Vision care
• Holistic wellness supports access to medical, mental health, and specialist care
• Life assurance
• Income protection
• Retirement savings plan with employer contributions
• Flexible retirement savings options
• Company-provided mobile phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level