Account Manager

Sysco

9d • Onsite

About The Position

This role supports Corporate Multi-Unit (CMU) or Healthcare & Senior Living business by managing the customer relationship locally, with the expectation of enhancing the customer experience. This position is responsible for building relationships with new and existing accounts. The focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

Requirements

• Minimum 1 year of experience in related industry/field, food service experience is an asset.
• Ability to build customer loyalty by developing productive customer relationships.
• A client service and sales focus; confidentiality, integrity, and respect in all interactions.
• Must possess excellent computer skills and have intermediate proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook.
• Excellent communication skills using negotiation processes and gaining agreement with others.

Nice To Haves

• Post-secondary education in business, hotel/restaurant or marketing/sales preferred, combination of experience and education considered.
• Bilingualism is considered an asset.

Responsibilities

• Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately.
• Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements.
• Works with customers to clear slow moving or dead inventory
• Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory.
• Communicates with customers to advise of bid changes and pricing inaccuracies.
• Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
• Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
• Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
• Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
• Skillfully navigates challenging conversations with internal and external stakeholders.
• Responsible for appropriate escalation as needed.
• Utilizes CRM tool (Sysco 360) as communication and measurement tool.
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the important of reporting all hazards, incidents and environmental spills immediately to their supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Benefits

• Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
• Short-Term and Long-Term Disability
• Life Insurance
• Voluntary Optional Insurance
• Parental Leave Plan
• Company Pension Plan
• Group RRSP & TFSA
• Employee and Family Assistance
• Stock Purchase Plan
• Maple Virtual Care
• Unlimited on-line learning
• Sysco product discounts
• Preferred vendor discounts
• Associate Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree