Account Manager

Celito Communications•Raleigh, NC

9d•Onsite

About The Position

We’re looking for a senior Account Manager who wants to own a book of business and grow it. This is not a passive relationship role where you wait for the phone to ring. We want someone with the instincts of a new business seller, pointed squarely at an existing client base. Your book will be built from accounts handed off by our Account Executives, along with an assigned portfolio of established Celito clients. About 70% of your time goes to proactive expansion: uncovering whitespace, building proposals, and closing upsell and cross-sell opportunities across connectivity, VoIP and telephony, managed IT, and data center services. The remaining 30% goes to protecting what we’ve built: renewals, relationship health, and net retention across your entire book. You close your own expansion deals, start to finish.

Requirements

5+ years of B2B account management or full-cycle sales experience, with a track record of growing existing accounts through expansion quota, net revenue retention ownership, or a comparable measure.
Strong account-planning skills, including whitespace analysis, consultative selling, negotiation, renewal management, and CRM forecasting.
Based in the Raleigh area. This role works from our Raleigh office and involves regular time on-site with clients across the Triangle.

Nice To Haves

Background in telecommunications, SaaS, fiber, or managed IT services.
Familiarity with MEDDPICC, Gap Selling, or comparable methodology.

Responsibilities

Map every account: stakeholders, contract terms, technology footprint, and whitespace. Build your own expansion pipeline. Waiting for a client to raise their hand is not a strategy.
Run the full expansion cycle: discovery, proposal, negotiation, and signature. You’ll partner with our Sales Architecture team for technical validation, but the deal is yours to close.
Build relationships ahead of the opportunity. Get to know the decision makers across each account including CEOs, CTOs, CFOs, and IT Directors—so you have real rapport before you need it.
Lead structured Quarterly Business Reviews. The QBR is central to how Celito manages accounts. You’ll prepare and lead a disciplined review for every key account, covering service performance, roadmap, and business priorities, and turn each one into a documented plan with clear next steps.
Own net retention. You’re accountable for the net revenue retention of your entire book. That means getting ahead of every renewal: contract timelines, satisfaction, and competitive threats. You lead the renewal negotiation through to signature.
Be the client’s advocate internally. Coordinate with Operations, Provisioning, and Support when issues arise. You don’t run the tickets, but you own the outcome.