Founding NYC Account Manager
About The Position
Encord is seeking its first Account Manager in New York City to define and build post-sales excellence on the East Coast. This role involves owning and growing a portfolio of strategic customers, focusing on expanding usage, driving adoption, and ensuring customers maximize value from Encord's AI data platform. The Account Manager will engage with technical and commercial stakeholders, understand their ML workflows, and identify growth opportunities. As a founding member of the NYC team, this individual will play a key role in shaping the customer relationship function in the market. This position is ideal for someone who excels at building long-term relationships, enjoys technical discussions, and is passionate about contributing to the future of AI infrastructure from its foundational stages.
Requirements
- 2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology
- Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
- Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
- Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
- Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
- Comfortable in a fast-moving, high-growth start-up environment
- Experience with HubSpot, Salesforce, or similar CRM tools
- Curious, driven, and excited by the potential of AI and data infrastructure
Nice To Haves
- Excited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motion
- Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
- Strong relationship builder with a genuine interest in solving customer problems
- Experience working in a high-growth start-up or scale-up environment preferred
- Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage
Responsibilities
- Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Understand customers' technical roadmaps to proactively identify expansion opportunities
- Drive upsells, cross-sells, and multi-team rollouts across existing accounts
- Partner with Customer Success, Product, and Engineering to deliver customer outcomes
- Communicate customer insights and feature requests internally
- Lead account planning, run QBRs, and develop growth strategies for your accounts
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation
Benefits
- Competitive salary, commission, and meaningful equity in a high-growth start-up
- Clear, accelerated growth opportunities as the company scales rapidly
- Strong in-person culture: 3–5 days/week in our newly launched office
- Flexible PTO to fully recharge
- 18 paid vacation days in the U.S. plus federal holidays
- Annual learning & development budget
- Comprehensive health, dental, and vision coverage
- Frequent travel opportunities across the U.S., London, and Europe
- Bi-annual company offsites, twice-weekly team lunches, and monthly socials
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
