Account Manager

Assisted Living Mansion•Georgetown, TX

9d•Remote

About The Position

We are scaling our customer base and need an Account Manager who can own the customer experience across a portfolio of active client accounts. This role is responsible for communication, campaign coordination, onboarding, quality control, reporting, retention, and overall account success. The Account Manager oversees approximately 15 active client accounts and acts as the day-to-day strategic and operational contact for each client. You will work closely with leadership and our remote production team to ensure high-quality marketing execution, strong communication, timely lead routing, and long-term client retention.

Requirements

3+ years of agency, account management, client services, or digital marketing experience
Experience managing multiple client accounts simultaneously
Strong written and verbal communication skills
Highly organized with strong attention to detail
Comfortable working independently in a remote environment

Nice To Haves

Senior care, healthcare, hospitality, or real estate marketing experience
Agency experience preferred
Familiarity with Slack, Monday.com, Canva, Mailchimp, or Google Workspace

Responsibilities

Serve as the primary point of contact for assigned client accounts
Lead weekly client communication via Slack, Loom, email, and scheduled calls
Review and approve marketing content prior to publication
Coordinate with internal production and support teams to ensure timely execution
Monitor client performance metrics and prepare monthly reporting summaries
Manage onboarding for new client accounts
Maintain strong organization, responsiveness, and client satisfaction
Identify opportunities for account growth and retention