Account Manager

Boyd•Washington, DC

22d•Remote

About The Position

Boyd is seeking an enthusiastic Account Manager to join our Engineered Materials Sales team. Reporting directly to the Data Center VP of Sales, you will contribute to our goal of doubling our business over the next three years. As a key member of our team, you will shape our growth by cultivating Boyd’s existing customer relationships through "farming" while proactively pursuing and driving new business opportunities through "hunting". The Account Manager will focus on our Engineered Materials solutions in the Data Center business segment and will work out of a home office. To ensure success in this role, you should have a fundamental understanding of product technology, a passion for sales, be highly collaborative, and have the ability to seek out and develop new opportunities. As an Account Manager, you’ll gain valuable experience in understanding customer needs and play a crucial role in delivering the right solutions to meet and exceed their expectations. This is a fantastic opportunity for tenacious early career professionals to sharpen their skillsets and thrive in a dynamic environment.

Requirements

Bachelor's degree (B.S.) in engineering, business, or related field.
1-3 years related experience or equivalent combination of education and experience in a technical account management or program management role.
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Willingness and ability to travel, including possibly internationally, to meet objectives.

Nice To Haves

Customer focused: Demonstrates through action, that external and internal customers are the highest priority. Anticipates, understands, and delivers the customer expectations with the highest quality and sense of urgency.
Execution Excellence: Ensures operations excellence and actions that are based on a sound business strategy. Consistently delivers strong business results and maintains a passion for winning. Learns from mistakes. Complies with all legal requirements.
Negotiation: Ability to communicate and deliver a value proposition; broker relevant deals and deliver a win-win oriented solution for the business and the customer.
Data Analysis: Ability to define appropriate measurement metrics, analyze them and extrapolate a practical solutions and recommendations.
Project Management: Ability to manage your task flow and deliver solutions on time, on quality and on cost.
Business Savvy: A strategic thinker who is disciplined and exhibits a strong understanding of the business, its financial commitments, customers, competitive environment, and other metrics. Effectively uses data to make sound business decisions and proposals.
Innovation/Creativity: Boldly champions and embraces continuous improvements through new and creative ideas. Open minded, courageous and challenges the status-quo to improve the business.
Communication: Ability to deliver written and oral communications in constructive and concise manner.

Responsibilities

Work directly with existing customers to support and manage business growth by developing strong relationships with operating departments and various management levels.
Maintain existing and develop new business and forge new relationships with cross-functional organizations at potential customers.
Achieve intimate knowledge of customers and industries in which customers compete and complete market analysis and assessment of competitive landscape, including 1, 3, and 5-year projections on industry trends.
Develop and execute strategies for increased customer penetration by selling additional products and services to all customer divisions.
Set strategic goals and tactical plans to achieve significant growth and build on the culture of achieving those goals within a high success/high reward environment.
Personally and directly engage at customer locations to win business through active business development. Requires establishing strong relationships with various management levels.
Work closely with customer engineers and purchasing to ensure product and design requirements are identified. Work closely with Boyd Engineering to manage the design and development of customer solutions.
Display and demonstrate products and solutions using prototypes, samples, and marketing support materials to provide value-added guidance to customers. Leverage knowledge of materials and manufacturing processes to illustrate and emphasize Boyd’s value-added propositions.
Oversee the quotation process. In conjunction with the Sales Operations Team, perform technical review of engineering drawings and specifications. Gather and prepare required information for formal quotation including, but not limited to, drawings, sample parts, technical data, volumes, and material sources for submittal to Boyd Estimating. Approve the preparation of formal quotation packages with pricing to maximize revenue, while also maximizing Gross Margin.
Engage with customers on all commercial topics, including credit and shipping terms, legal requirements, payments, etc. Manage aspects of the relationship per terms and conditions of agreements and negotiate new agreements in conjunction with Boyd management. Respond when necessary to special customer needs or complaints.
In conjunction with the Sales Operations Team, monitor and manage progress of projects to successfully meet customers’ milestones and production schedules, from inception to implementation.
Monitors Salesforce CRM package as required to capture all business opportunities, customer business intelligence, wins, and losses. Use this and other tools to frequently and transparently communicate opportunities and current state to colleagues and management